Company: Sutherland

The Job Company; India; Remote; INR 400,000 - 600,000; Full time

Benefits offered by this job

Cab facilities

Job summary

Sutherland is hiring a Consultant in Mumbai/Hyd/South locations to deliver outstanding customer experiences via calls, email, chat or social media using proper principles to resolve issues. You will ensure timely responses and strive to meet monthly CSat and productivity goals.

You would be responsible for handling requests across channels, meeting contact center SLAs, and upholding NDA and data security policies while completing mandatory e-courses and coaching sessions.

Qualifications

• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office.

Responsibilities

• Resolve customer inquiries via email, chat or social channels.
• Achieve contact center statistics and SLAs.
• Adhere to NDA and data security policies.
• Complete upskilling and e-courses mandated by each program.
• Attend coaching sessions and implement feedback.
• Maintain 100% schedule adherence and reduce program shrinkage.

Skills

English fluency

Typing skills

Analytical ability

Night shifts

Education

UG/PG Graduate

Job description

Mumbai, Hyderabad, Cochin, Chennai or Bhopal.

Job Type

FTE

Batch

2026

Stream Required

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Qualifications

• Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2026Passout can apply
• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information

• Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
• Perks: Cab facilities available (within 25 Kms of office location).

The salary for this role is 4 - 6 LPA(Expected).