Company: Sutherland

The Job Company; Chennai District; On-site; INR 400,000 - 500,000; Full time

Benefits offered by this job

Cab facilities available (within 25 Km

Job summary

Sutherland is a digital transformation company focused on delivering exceptional experiences for customers and employees. For over 39 years we have cared for clients’ customers, aiming to make interactions instantaneous, relevant and frictionless.

We pioneer robotic automation and AI-enhanced cloud platforms. The Consultant role delivers outstanding customer experience via calls, email, chat or social media and aims to meet monthly Satisfaction & Productivity targets.

Qualifications

• Any full-time UG/PG graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2026Passout can apply.
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Responsibilities

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Skills

English proficiency

Analytical skills

Typing skills

Night shifts

Education

UG/PG Graduate

Job description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Qualifications

• Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2026Passout can apply
• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information

• Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
• Perks: Cab facilities available (within 25 Kms of office location).

The salary for this role is 4 - 5 LPA(Expected).