Calling Specialist at XL Dynamics India Pvt Ltd

XL Dynamics; Navi Mumbai; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

XL Dynamics is hiring Calling Specialists for a fixed night shift in PAN India. The role focuses on customer service via voice calls, requiring clear communication and a professional tone.

1–5 years of relevant experience is preferred, with emphasis on accurate pronunciation and client-focused service. Candidates should be able to manage multiple tasks, work independently or in a team, and adapt to a fast-paced environment.

Qualifikationen

• 1-5 years of experience in customer service voice process or call center roles.
• Strong English communication skills (verbal & written).
• Ability to understand client requirements and convey them clearly.

Aufgaben

• Communicate with clients on special projects via calls.
• Maintain high customer service standards and accuracy in pronunciation.
• Make and receive calls related to client projects and achieve objectives.
• Understand process goals and communicate effectively to meet client expectations.

Kenntnisse

Excellent English

Neutral/American Accent

Clear Voice

Time Management

Team Player

Ausbildung

No formal degree required

Jobbeschreibung

• Position: Calling Specialists (Customer Service voice Process)
• Job Shift: Fixed Night Shift
• Experience: 1- 5 years
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Job Location: PAN India
• Salary Range: 3,50,000 - 5,50,000 p.a

Key Responsibilities:

• Calling Specialists are responsible for communicating with Clients on special projects.
• They must possess a very high degree of Customer Service skills and must have an urgency to ensure the Client's objectives are met. They should be very effective communicators.
• Make and receive calls related to special clients and projects.
• Have a good understanding of the process objectives and be able to communicate effectively with the clients to achieve them.

SKILLS/EXPERTISE:

• Excellent English communication skills (verbal and written)
• Must have an Neutral Accent or American Accent (preferable) with a high degree of accuracy in pronunciation.
• Must have a clear voice and a must be able to communicate professionally without the use of conversation fillers or slang when speaking.
• Ability to manage and prioritize multiple work requirements to meet deadlines.
• Must be self-managed, responsive and dedicated to customer support.
• Ability to work independently as well as in a team environment.

Note:

• Candidates who have appeared for our Voice process in the last 3 months are not eligible for this opening.
• Candidates with notice period greater than 30 days (non-negotiable), please do not apply.
• Candidates with good communications skills in Domestic Call Center experience can apply for this job role.