Sr. Associate- Contact Centre (Voice Process)

Honeybee Tech Solutions; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Honeybee Tech Solutions is seeking a Sr. Associate - Contact Centre (Voice Process) with 2.5 to 3.5 years of experience to handle voice interactions for US clients. The role requires excellent English communication, professional call handling, and the ability to work in rotational night shifts.

Knowledge of MS Office and strong problem-solving skills are essential for success. The candidate should be comfortable in a fast-paced contact centre environment, willing to work night shifts, and

Qualifications

• Bachelor's degree completed.
• Minimum 2 years of experience in an international voice process (US process preferred).
• Excellent verbal and written communication skills in English.
• Good knowledge of MS Office applications.
• Strong customer handling and problem-solving skills.

Responsibilities

• Handle inbound and outbound calls for US clients professionally.
• Resolve customer queries and provide accurate information.
• Perform voice-based customer service or collections activities.
• Update internal systems and maintain call records.
• Communicate with clients through calls and emails when required.
• Ensure compliance with process guidelines and applicable US regulations.
• Follow up on pending customer issues and ensure timely resolution.
• Achieve quality, productivity, and customer satisfaction targets.
• Coordinate with internal teams for issue resolution.
• Be flexible to work extended hours based on business requirements.

Skills

Communication skills

Customer handling

Problem solving

MS Office

English language

Education

Bachelor's degree

Job description

Job Summary

We are hiring a Sr. Associate - Contact Centre (Voice Process) with 2.5-3.5 years of experience for our client.

Eligibility

• Bachelor's degree (completed).
• Minimum 2 years of experience in an international voice process (US process preferred).
• Excellent verbal and written communication skills in English.
• Good knowledge of MS Office applications.
• Strong customer handling and problem-solving skills.
• Ability to work independently with a high sense of responsibility.
• Willingness to work in rotational shifts, including night shifts.
• Prior experience in customer service or collections is an added advantage.

Key Responsibilities

• Handle inbound and outbound calls for US clients professionally.
• Resolve customer queries and provide accurate information.
• Perform voice-based customer service or collections activities.
• Update internal systems and maintain call records.
• Communicate with clients through calls and emails when required.
• Ensure compliance with process guidelines and applicable US regulations.
• Follow up on pending customer issues and ensure timely resolution.
• Achieve quality, productivity, and customer satisfaction targets.
• Coordinate with internal teams for issue resolution.
• Be flexible to work extended hours based on business requirements.

Important Note

• Candidates must be comfortable working in Night shifts.
• Mobile phones are not permitted during production hours and must be deposited in assigned lockers after onboarding.
• Candidate submission format:Name_Years of Experience_Sourcing Company_Joining Days(Example: John Anthony_5yrs_ABC Consultants_30Days)