Calling Profile

Qollabb EduTech Pvt. Ltd.; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Qollabb EduTech Pvt. Ltd. in Dadri (Uttar Pradesh) is seeking a Customer Support Executive to handle outbound calls, respond to inquiries, and guide customers on product information.

The role emphasizes strong communication, sales target achievement, and adherence to scripts while maintaining professionalism in every interaction.

Prior call center experience is preferred, and willingness to work weekends helps fit into this fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in a call center or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle a high volume of calls.
• Strong problem-solving abilities and conflict resolution skills.
• Proficient in using computer software and applications for data entry and tracking.
• Willingness to work flexible hours, including weekends and evenings.
• Ability to meet and exceed sales targets and goals.
• Knowledge of sales techniques and strategies.
• Ability to work well in a team environment and collaborate with colleagues.

Responsibilities

• Make outbound calls to pitch products and services.
• Answer incoming calls and handle inquiries and complaints.
• Update customer information in the database during and after each call.
• Maintain professionalism and customer service in interactions.
• Follow scripts and guidelines provided for all calls.
• Meet or exceed sales targets.
• Handle customer objections and resolve issues promptly.
• Escalate complex issues to the appropriate team or manager.
• Provide feedback to improve calling processes.
• Keep accurate records of all interactions for reporting purposes.

Skills

Communication

Interpersonal skills

Problem solving

Conflict resolution

Teamwork

Data entry

Call handling

English fluency

Sales skills

Computer literacy

Education

High school diploma or equivalent

Tools

CRM software

Excel

Job description

Making outbound calls to potential customers to pitch products and services.

Responsible for answering incoming calls from customers regarding inquiries and complaints.

Updating customer information in the database during and after each call.

Maintaining a high level of professionalism and customer service in all interactions.

Following scripts and guidelines provided by the company for all calls.

Meeting or exceeding sales targets set by the company.

Handling customer objections and resolving issues in a timely manner.

Escalating any complex or unresolved issues to the appropriate team or manager.

Providing feedback to the team lead or manager on areas of improvement for the calling process.

Keeping accurate records of all interactions with customers for reporting purposes.

Requirements

High school diploma or equivalent.

Previous experience in a call center or customer service role preferred.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and handle a high volume of calls.

Strong problem-solving abilities and conflict resolution skills.

Proficient in using computer software and applications for data entry and tracking.

Willingness to work flexible hours, including weekends and evenings.

Ability to meet and exceed sales targets and goals.

Knowledge of sales techniques and strategies.

Ability to work well in a team environment and collaborate with colleagues.

Required Skills

Voice Process Speaking Normal English Sales Enablement Voice Process & Call Handling Skills Minimum Qualification: 12th Pass / Graduate Preferred