Marketing Tele caller

Assure Clinic; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Assure Clinic in Mumbai is seeking a Marketing Tele Caller for a full-time, on-site role to promote hair and skin care services, explain treatments, and answer basic inquiries. You will follow up on leads, log call details, and schedule appointments with clinic staff.

The role supports marketing campaigns and helps improve client engagement and conversions through collaboration with reception and marketing teams.

Qualifications

• Strong verbal communication and active listening with a professional telephone manner.
• Customer service and client relationship skills including empathy and patience.
• Basic sales and marketing abilities: lead follow-up, persuasion, and explaining services.
• Good organizational and time-management skills for call lists and scheduling.
• Proficiency with phones, computers, and clinic software or CRM tools.

Responsibilities

• Make outbound calls to promote hair and skin care services and explain offerings.
• Follow up on leads and maintain detailed records of calls and interactions.
• Schedule appointments in coordination with clinic staff.
• Gather feedback during campaigns and support marketing activities.
• Collaborate with reception and marketing teams to ensure smooth client experience.

Skills

Verbal communication

Customer service

Sales abilities

Organization

CRM tools

On-site work

English proficiency

Education

High school diploma

Marketing/communications qualification

Tools

CRM software

Job description

Company Description

Assure Clinic is a leading health, wellness, and cosmetics provider specializing in comprehensive hair and skin care solutions. Founded in 2016 and headquartered in Mumbai, the clinic offers advanced, personalized treatments led by board-certified dermatologists using state-of-the-art technology. Services include hair loss assessment, hair growth and transplant solutions, scalp rejuvenation, and PRP therapy, as well as acne and scar treatment, skin rejuvenation, laser hair removal, and anti-aging procedures. Assure Clinic focuses on non-invasive, preventive, and long-lasting results, supported by confidential consultations and attentive customer service. The clinic maintains a strong online presence and encourages clients to engage through its website and social media channels.

Role Description

The Marketing Tele Caller role is a full-time, on-site position based at Assure Clinic in Mumbai. The individual in this role will make outbound calls to potential and existing clients to promote hair and skin care services, explain treatment offerings, and answer basic inquiries. Daily tasks include following up on leads, maintaining detailed records of calls and customer interactions, and scheduling appointments in coordination with clinic staff. The Marketing Tele Caller will also support marketing campaigns by gathering feedback, sharing information on promotions, and helping improve client engagement and conversion. Collaboration with the reception and marketing teams is required to ensure a smooth experience for clients and consistent communication of the clinic’s services.

Qualifications

• Strong verbal communication and active listening skills, with a clear and professional telephone manner.
• Customer service and client relationship skills, including empathy, patience, and the ability to handle inquiries and concerns respectfully.
• Basic sales and marketing abilities, such as lead follow-up, persuasion, and explaining services and offers effectively.
• Good organizational and time-management skills to manage call lists, follow-ups, and appointment scheduling.
• Comfort with using phones, computers, and clinic software or CRM tools for recording and tracking interactions.
• Ability to work on-site in Mumbai and collaborate with clinic teams in a fast-paced environment.
• Prior experience in telecalling, customer support, or healthcare/clinic settings is an advantage.
• Minimum high school diploma; a higher qualification in marketing, communications, or a related field is beneficial.
• Proficiency in English and local languages (such as Hindi