Caller

IFR Solutions; Dadri; On-site; INR 179,000 - 290,000; Full time

Job summary

IFR Solutions in Noida is seeking a Caller to engage with potential and existing donors by phone, explaining non-profit initiatives and encouraging ongoing support. You will make outbound calls, handle inquiries, and maintain records to build donor relationships.

The role requires strong communication, a service mindset, and the ability to meet daily and monthly targets while adhering to scripts and team processes for professional campaigns.

Qualifications

• Strong verbal communication and active listening.
• Ability to engage, persuade, and build rapport with donors.
• Comfort with call-logging tools, CRM systems or spreadsheets.
• Fluency in English and Hindi; regional languages a plus.
• Minimum high school diploma; bachelor’s degree is an added benefit.

Responsibilities

• Make outbound calls and handle inbound donor calls.
• Explain non-profit initiatives and answer inquiries.
• Maintain accurate records of donor interactions.
• Follow scripts and guidelines to ensure consistent messaging.
• Work with the team to meet fundraising targets and provide feedback.
• Attend team meetings and collaborate with colleagues.

Skills

Verbal communication

Active listening

Rapport building

Time management

CRM/call-logging tools

English & Hindi proficiency

Telecalling experience (preferred)

Education

High School diploma or equivalent

Bachelor’s degree (added benefit)

Job description

Company Description

IFR Solutions is a client-servicing organization that partners with leading non-profit organizations in India to support their long-term funding needs. The team focuses on raising sustainable funds that help non-profits continue and expand their ongoing programs. IFR Solutions specializes in direct sales and marketing, using a traditional yet effective approach to customer acquisition, customer retention, and client management. The organization emphasizes strong relationships, clear communication, and consistent delivery of high-quality results for its non-profit clients.

Role Description

The Caller role at IFR Solutions is a full-time, on-site position based in Noida. The Caller will engage with potential and existing donors over the phone to explain non-profit initiatives, answer inquiries, and encourage ongoing support and contributions. Daily responsibilities include making outbound and receiving inbound calls, maintaining accurate records of interactions, and following up with contacts as needed to build strong donor relationships. The Caller will work closely with the team to meet fundraising targets, follow scripts and guidelines, and provide feedback on donor responses to improve campaigns. The role requires adherence to organizational processes, participation in team meetings, and collaboration with colleagues to ensure consistent and professional communication with all stakeholders.

Qualifications

• Strong verbal communication, active listening, and clear telephone etiquette skills.
• Ability to engage, persuade, and build rapport with diverse individuals, including donors and prospects.
• Basic computer literacy and comfort with call-logging tools, CRM systems, or spreadsheets.
• Goal-oriented mindset with the ability to work toward daily and monthly targets.
• Organizational and time-management skills to handle multiple calls and follow-ups efficiently.
• Fluency in English and Hindi; additional regional languages are an advantage.
• Prior experience in telecalling, customer service, sales, or fundraising is preferred but not mandatory.
• Minimum high school diploma or equivalent; a bachelor’s degree is an added benefit.
• Professional, empathetic attitude and commitment to supporting social impact and non-profit work.