Caller

Desklo Global; Sonipat; On-site; INR 180,000 - 300,000; Full time

Job summary

Desklo Global is seeking an on-site Caller in Sonipat to support client campaigns and internal operations. You will handle high volumes of outbound and inbound calls, document outcomes, and update CRM records while following scripts and maintaining a professional tone.

Day-to-day duties include sharing feedback with supervisors, meeting call targets and quality standards, and participation in regular training to improve calling techniques and product knowledge. Basic CRM familiarity is required.

Qualifications

• Strong verbal communication and active listening.
• Customer service and client interaction abilities with empathy and problem-solving.
• Basic computer literacy, including CRM tools and standard office apps.
• Ability to follow scripts and adapt communication to caller needs.
• Willingness to work on-site in Sonipat and collaborate in a team.

Responsibilities

• Handle high volumes of outbound and inbound calls for client campaigns and internal operations.
• Document call outcomes accurately and update CRM/cin logs.
• Follow scripts and guidelines while maintaining professional communication.
• Escalate complex issues to supervisors and collaborate with teams to meet targets.

Skills

Verbal communication

Customer empathy

CRM familiarity

Script adherence

Attention to detail

On-site work

Call center experience

Education

High school diploma

Tools

CRM software

Call management software

Job description

Company Description

Desklo Global is a worldwide marketplace for remote staffing services, focused on making the entrepreneurial journey easier for businesses of all sizes. The company helps organizations build reliable offshore teams through hassle-free hiring and cost-effective talent solutions. Clients range from startups to large enterprises, accessing talent across IT, marketing, design, customer support, and specialized roles. Desklo Global streamlines access to skilled professionals without the overhead and complexity of traditional hiring processes, allowing businesses to scale efficiently and flexibly.

Role Description

The Caller role at Desklo Global is an on-site position based in Sonipat. The Caller will handle high volumes of outbound and inbound calls to support client campaigns and internal operations, including lead follow-up, customer outreach, and service-related queries. Day-to-day responsibilities include accurately documenting call outcomes, updating CRM or call logs, and sharing relevant feedback with supervisors and client teams. The Caller will follow scripts and guidelines while maintaining a professional, clear, and courteous communication style, and will collaborate with team members to meet call targets and quality standards. The role also involves basic reporting on call performance, escalating complex issues when needed, and participating in regular training to improve calling techniques and product or service knowledge.

Qualifications

• Strong verbal communication and active listening skills, including a clear and confident phone presence.
• Customer service and client interaction abilities, with a focus on empathy, professionalism, and problem-solving.
• Basic computer literacy, including comfort with CRM tools, call management software, and standard office applications.
• Ability to follow scripts and procedures while adapting communication to different caller needs and situations.
• Time management, organization, and attention to detail, especially in documenting calls and updating records accurately.
• Willingness to work on-site in Sonipat and collaborate effectively within a team-oriented environment.
• Prior experience in telesales, call center, or customer support roles is an advantage but not mandatory.
• Minimum educational qualification: high school diploma or equivalent; additional training in communication or sales is a plus.