Executive, Telecalling

Keka Technologies Private Limited; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Smile Foundation in Mumbai is hiring for a telemarketing fundraising role to promote its campaigns and secure donations. You will engage with donors and prospects, use CRM systems, and maintain donor records while upholding the organization's ethos.

The ideal candidate has graduate-level education, strong communication skills, and the ability to work in a target-driven environment. Join a dynamic nonprofit dedicated to education, healthcare, and empowerment, with growth opportunities.

Qualifications

• Proven experience in telemarketing, fundraising, sales or related fields.
• Excellent communication and interpersonal skills.
• Familiarity with fundraising principles and techniques is a plus.
• Proficiency in using CRM software or similar tools.
• Minimum Graduate is preferred in any stream.

Responsibilities

• Conduct outbound calls to promote our organization and its fundraising campaign.
• Engage with existing and new prospects in a professional and persuasive manner to secure donations and pledges.
• Operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
• Provide accurate and compelling information about our organization's mission, programs and impact.
• Maintains operations by following policies and methodology and functional changes.
• Keeps up quality service by adhering to organization guidelines.
• Manage the ongoing activities records via using CRM and telecaling systems with utmost priority and achieve the designed targets.

Skills

Telemarketing

Fundraising

Sales

CRM software

Communication skills

Interpersonal skills

Team collaboration

Education

Graduate

Tools

CRM tools

Job description

Smile Foundation works for the welfare of underprivileged children and their families through programmes focused on education, healthcare, skilling and women empowerment and Empowering Grassroots. Started in 2002 by a group of young corporate professionals, today Smile has evolved into a national level development organization impacting lives of over 2 million underprivileged children and their families with project presence in 27 states across India, 10 offices in strategic locations and over 650 employees, besides volunteers, well-wishers and supporters.

Currently SF is implementing projects across India directly or with the help of grassroot organizations. These are primarily CSR funded projects of varied scale in both urban and rural settings including aspirational districts in thematic areas. The wealth of knowledge emanating from our work is immense, which is curated systematically for purposes ranging from raising funds to driving programmatic change. towards creating large scale impact.

• Conduct outbound calls to promote our organization and its fundraising campaign.
• Engage with existing and new prospects in a professional and persuasive manner to secure donations and pledges.
• Operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
• Provide accurate and compelling information about our organization’s mission, programs and impact.
• Maintains operations by following policies and methodology and functional changes.
• Keeps up quality service by adhering to organization guidelines.
• Maintain the brand's ethos and also understand and value the donors requirements.
• Manage the ongoing activities records via using CRM and telecaling systems with utmost priority and achieve the designed targets.
• Maintain the brand's ethos and also understand and value the donors requirements.

Qualifications & Skills:

• Proven experience in telemarketing, fundraising, sales or related fields.
• Excellent communication and interpersonal skills.
• Familiarity with fundraising principles and techniques is a plus.
• Proficiency in using CRM software or similar tools.
• Minimum Graduate is preferred in any stream.
• Creates External Strategic Alliances: Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Information Management: Establishes procedures to collect information needed to manage an organization or ongoing activities within it.
• Contributes to Team Performance: Is an engaged and integral member of a group, recognizing the need for group collaboration, empathy, consensual decision-making, and respect for others.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Able to give and take during a conversation in a balanced way, listening as well as speaking at appropriate intervals.