Customer Delight Executive

Jumbotail Technologies; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Jumbotail Technologies in Bengaluru is seeking a Customer Service Executive to handle inbound and outbound calls, resolve queries, and provide accurate product information. You will maintain records, follow scripts, and coordinate with internal teams to ensure timely issue resolution.

The role demands strong verbal and written communication, multilingual fluency, and the ability to meet KPIs in a fast-paced environment with up to 100 calls per day. Rotational off for weekends is expected.

Qualifications

• Experience in customer service or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Fluency in multiple regional languages.
• Ability to handle up to 100 calls per day.
• Strong problem-solving and coordination skills.
• Comfortable in a fast-paced environment and meeting KPIs.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints effectively and promptly.
• Provide accurate information about products, services, and processes.
• Ensure high levels of customer satisfaction through excellent service.
• Document customer interactions and maintain accurate records in the system.
• Follow company guidelines, call scripts, and quality standards.
• Coordinate with internal teams to resolve complex customer issues.
• Achieve individual and team performance targets and KPIs.
• Ensure compliance with company policies and procedures.

Skills

Multilingual communications

Strong verbal and written

Customer-centric

High-volume calls

Team coordination

Problem-solving

Job description

Role & responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints effectively and promptly.
• Provide accurate information about products, services, and processes.
• Ensure high levels of customer satisfaction through excellent service.
• Manage high call volumes of up to 100 calls per day efficiently.
• Document customer interactions and maintain accurate records in the system.
• Follow company guidelines, call scripts, and quality standards.
• Coordinate with internal teams to resolve complex customer issues.
• Achieve individual and team performance targets and KPIs.
• Ensure compliance with company policies and procedures.

Preferred candidate profile

• Prior experience in customer service, customer support, or a similar customer-facing role.
• Strong verbal and written communication skills.
• Fluency in multiple regional languages.
• Customer-focused approach with the ability to understand and resolve customer concerns.
• Ability to handle high-volume customer interactions and up to 100 calls per day.
• Good problem-solving and coordination skills.
• Ability to work effectively with internal teams to resolve customer issues.
• Comfortable working in a fast-paced environment and meeting performance targets/KPIs.
• Flexible to work 6 days a week with a rotational weekly off.