Call Centre Assistant

Fortis; Ludhiana; On-site; INR 250,000 - 350,000; Full time

Job summary

Fortis in Ludhiana, Punjab is seeking a customer service representative to handle inquiries and resolve issues with professionalism and dedication.

You will work in a team to ensure customer satisfaction, maintain accurate interaction records, and stay updated on product knowledge and industry trends while identifying upsell opportunities.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with product knowledge and industry trends.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with product knowledge and industry trends.
• Identify opportunities to upsell and cross-sell products or services.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.