Call Center Executive

Ethiqual Global Pvt.Ltd.; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Ethiqual Global Pvt. Ltd. in Pune invites freshers and experienced candidates to join our customer care team. You will handle customer calls, draft and respond to professional emails, and coordinate with customers and internal teams to ensure smooth service delivery.

You will maintain and update customer records using Excel or Google Sheets, support back-office operations, and build strong relationships with clients while upholding a professional attitude.

Qualifications

• Good verbal and written communication skills.
• Basic knowledge of MS Excel & computer applications.
• Customer handling and coordination skills.
• Positive attitude and professional approach.
• Freshers & Experienced candidates can apply.

Responsibilities

• Handle customer calls and provide appropriate assistance.
• Maintain and update customer records using Excel/Google Sheet.
• Manage back-office operations and documentation.
• Draft and respond to professional emails.
• Coordinate with customers and internal teams.
• Maintain strong customer relationships.

Skills

Communication skills

MS Excel

Customer handling

Coordination skills

Tools

MS Excel

Job description

• Handle customer calls and provide appropriate assistance
• Maintain and update customer records using Excel/Google Sheet
• Manage back-office operations and documentation
• Draft and respond to professional emails
• Coordinate with customers and internal teams
• Maintain strong customer relationships

Candidate Profile:

• Good verbal and written communication skills
• Basic knowledge of MS Excel & computer applications
• Customer handling and coordination skills
• Positive attitude and professional approach
• Freshers & Experienced candidates can apply