Customer Care/Tele calling

Dunlop Industrial Products; Kolkata District; On-site; INR 167,000 - 279,000; Full time

Job summary

Dunlop Industrial Products in Kolkata is seeking a customer care executive to handle calls, make outbound follow-ups, and maintain records in Excel. You will coordinate with internal teams to ensure customer satisfaction.

Required are strong English, Hindi, and Bengali communication, basic MS Excel skills, and reliable telecalling experience. The role offers an on-site position with opportunities to grow in a fast-paced team. Knowledge of customer databases and a proactive attitude are valued.

Qualifications

• Excellent communication in English, Hindi and Bengali.
• Proficient with MS Excel and basic computer skills.
• Experience in customer handling and telecalling.
• Strong interpersonal communication and teamwork.

Responsibilities

• Handle customer calls and queries professionally.
• Make outbound calls and follow up with customers.
• Maintain customer records and update details in Excel.
• Provide accurate information and ensure customer satisfaction.
• Coordinate with internal teams when required.

Skills

English

Hindi

Bengali

Computers

Tools

MS Excel

Job description

Job Responsibilities:

• Handle customer calls and queries professionally.
• Make outbound calls and follow up with customers.
• Maintain customer records and update details in Excel.
• Provide accurate information and ensure customer satisfaction.
• Coordinate with internal teams when required.

Required Skills:

• Good communication skills in English, Hindi & Bengali.
• Basic to good knowledge of MS Excel and computers.
• Customer handling and telecalling experience.
• Good interpersonal and communication skills.

Preferred Candidate:

Candidates with 23 years of experience in Customer Care, Telecalling, or Customer Support roles.