Call Center Executive

Exicom; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Exicom is hiring for a Customer Support/Call Center Executive in Haryana. You will answer incoming calls, greet customers professionally, and gather details to resolve queries. You will pass on complex issues to the appropriate team, maintaining a calm and courteous tone at all times.

Freshers are welcome; Hindi and English fluency is required. Basic computer skills and a willingness to work in rotational shifts are essential to succeed in this role.

Qualifications

• 12th pass / Graduate in any discipline.
• Freshers can apply; prior call center experience is a plus but not mandatory.
• Good spoken communication in Hindi and English.
• Polite, friendly and patient nature.
• Basic computer knowledge (typing and using simple software).
• Willingness to work in rotational shifts as per the roster.

Responsibilities

• Answer incoming calls promptly and greet every customer in a polite, friendly and professional manner.
• Listen to the customer's query or concern and note down the details accurately.
• Provide basic information to customers using simple, easy-to-follow scripts and guidelines.
• Pass on queries or complaints that need further help to the concerned team.
• Maintain a calm, courteous tone on every call, even when a customer is upset.
• Keep a simple daily record of calls attended.
• Follow basic call etiquette and company greeting standards on every call.

Skills

Hindi & English comms

Customer service

Basic computer literacy

Calm under pressure

Rotational shifts

Education

12th pass / Graduate in any discipline

Job description

Key Responsibilities

• Answer incoming calls promptly and greet every customer in a polite, friendly and professional manner.
• Listen to the customer's query or concern and note down the details accurately.
• Provide basic information to customers using simple, easy-to-follow scripts and guidelines.
• Pass on queries or complaints that need further help to the concerned team.
• Maintain a calm, courteous tone on every call, even when a customer is upset.
• Keep a simple daily record of calls attended.
• Follow basic call etiquette and company greeting standards on every call.

Required Skills & Qualifications

• 12th pass / Graduate in any discipline.
• Freshers can apply; prior call center experience is a plus but not mandatory.
• Good spoken communication in Hindi and English.
• Polite, friendly and patient nature.
• Basic computer knowledge (typing and using simple software).
• Willingness to work in rotational shifts as per the roster.