Call Center Executive

ABEConnect Pvt Ltd; Mumbai City; On-site; INR 240,000 - 380,000; Full time

Job summary

ABEConnect Pvt Ltd seeks a dynamic Call Centre Executive to handle inbound and outbound calls, answer queries, and provide product and policy information. The role requires clear English and Marathi communication, patience, and the ability to work in a fast-paced environment.

The ideal candidate will have graduation as the minimum qualification, strong listening and interpersonal skills, and basic computer knowledge. Experience in BPO or call centre is a plus, but not mandatory.

Qualifications

• Graduation completed as minimum qualification.
• Excellent verbal English and Marathi communication.
• Good listening and interpersonal skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve complaints and queries efficiently.
• Provide accurate information about products, services, and company policies.
• Maintain records of customer interactions and transactions.
• Follow communication scripts and quality standards.
• Escalate unresolved issues to the relevant department when necessary.
• Meet daily/weekly performance and productivity targets.
• Maintain a positive and empathetic attitude toward customers.

Skills

Inbound calls

Outbound calls

English proficiency

Marathi language

Active listening

Typing speed

Customer service

Education

Graduation

Job description

Job Summary

We are looking for a dynamic and customer-focused Call Centre Executive to handle inbound and outbound customer calls, resolve queries, provide product/service information, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, patience, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve customer complaints and queries efficiently
• Provide accurate information about products, services, and company policies.
• Maintain records of customer interactions and transactions
• Follow communication scripts and quality standards
• Escalate unresolved issues to the relevant department when necessary.
• Meet daily/weekly performance and productivity targets
• Maintain a positive and empathetic attitude toward customers

Ensure customer satisfaction and retention

Required Skills & Qualifications

• Minimum qualification: Graduation
• Excellent verbal communication skills in English and should know Marathi
• Good listening and interpersonal skills
• Basic computer knowledge and typing skills
• Ability to multitask and work under pressure
• Prior experience in BPO/Call Centre/customer service is preferred but not mandatory