Call Center Executive

Exicom; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Exicom in Gurugram invites fresh graduates for customer support roles. You will handle incoming calls, greet customers, and provide basic information using simple scripts. Prior call center experience helps but is not required.

We value clear Hindi and English communication, polite and patient conduct, and willingness to work rotating shifts. Basic computer skills and a positive attitude are essential to succeed in this role.

Qualifications

• 12th pass or graduate in any discipline.
• Freshers welcome; prior call center experience is a plus but not required.
• Good spoken communication in Hindi and English.
• Polite, friendly and patient nature.
• Basic computer knowledge (typing and using simple software).
• Willingness to work in rotational shifts as per the roster.

Responsibilities

• Answer incoming calls promptly and greet every customer in a polite, friendly and professional manner.
• Listen to the customer's query or concern and note down the details accurately.
• Provide basic information to customers using simple, easy-to-follow scripts and guidelines.
• Pass on queries or complaints that need further help to the concerned team.
• Maintain a calm, courteous tone on every call, even when a customer is upset.
• Keep a simple daily record of calls attended.
• Follow basic call etiquette and company greeting standards on every call.

Education

12th pass / Graduate in any discipline

Tools

Typing

Job description

Key Responsibilities

• Answer incoming calls promptly and greet every customer in a polite, friendly and professional manner.
• Listen to the customer's query or concern and note down the details accurately.
• Provide basic information to customers using simple, easy-to-follow scripts and guidelines.
• Pass on queries or complaints that need further help to the concerned team.
• Maintain a calm, courteous tone on every call, even when a customer is upset.
• Keep a simple daily record of calls attended.
• Follow basic call etiquette and company greeting standards on every call.

Required Skills & Qualifications

• 12th pass / Graduate in any discipline.
• Freshers can apply; prior call center experience is a plus but not mandatory.
• Good spoken communication in Hindi and English.
• Polite, friendly and patient nature.
• Basic computer knowledge (typing and using simple software).
• Willingness to work in rotational shifts as per the roster.