Call Centre Executive

Ample Success HR; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Job summary

Ample Success HR in Gurugram, India, is seeking a proactive Call Centre Executive to handle customer inquiries, provide accurate information, and maintain comprehensive records of all interactions. The role focuses on delivering high-quality service with courtesy and professionalism.

Responsibilities include inbound support, outbound lead generation through cold calling, and maintaining call logs. The ideal candidate has excellent verbal and written communication, strong interpersonal skills,

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills to engage with customers.
• Experience in customer service, telecalling, or sales preferred.
• Ability to handle queries and objections confidently.

Responsibilities

• Handle inbound queries and provide information.
• Make outbound calls for cold calling and lead generation.
• Maintain records of calls and customer interactions.
• Ensure high level of customer service and professionalism.

Skills

Communication skills

Interpersonal skills

Customer service experience

Handling objections

Job description

Position: Call Centre Executive

Key Responsibilities

• Handling inbound queries and providing relevant information.
• Making outbound calls for cold calling and lead generation.
• Maintaining a record of calls and customer interactions.
• Ensuring a high level of customer service and professionalism.

Key Requirements

• Excellent communication skills (both verbal and written).
• Strong interpersonal skills and ability to engage with customers effectively.
• Prior experience in customer service, tele calling, or sales (preferred).
• Ability to handle customer queries and objections confidently.