Call Center Executive

Jain International Trade Organisation - India; Lucknow; On-site; INR 167,400 - 279,000; Full time

Job summary

Jain International Trade Organisation - India is seeking a Customer Care Executive / Hindi Telecaller in Lucknow. This role involves handling customer calls for the UPPCL customer support process, resolving queries efficiently, and ensuring customer satisfaction. Candidates must have completed at least the 12th grade and should have good Hindi communication skills. Freshers are welcome to apply. The position offers a full-time, onsite work opportunity.

Qualifications

• Must have good Hindi communication skills.
• Basic computer knowledge is mandatory.
• Ability to handle customer conversations politely and confidently.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries related to UPPCL services.
• Maintain proper call records and follow-up details.

Skills

Active listener

Customer Service

Adaptability and flexibility

Problem Solving

Customer handling skills

Education

12th Pass / Graduate

Tools

Compuoffice software

Job description

Job Type: FullTimePermanent

Location: Lucknow

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Active listener

compuoffice software

Customer Service

adaptability and flexibility

Customer handling and relationship management

Problem Solving

Job RoleWe are hiring enthusiastic and customer-focused candidates for the position of Customer Care Executive / Hindi Telecaller for the UPPCL customer support process.ResponsibilitiesHandle inbound and outbound customer calls professionallyResolve customer queries related to UPPCL servicesProvide accurate information and support to customersMaintain proper call records and follow-up detailsEnsure customer satisfaction through effective communicationEligibility CriteriaMinimum Qualification: 12th Pass / GraduateFreshers & experienced candidates both can applyGood Hindi communication skills requiredBasic computer knowledge is mandatoryAbility to handle customer conversations politely and confidentlyPreferred SkillsCustomer handling skillsTelecalling / BPO experience (preferred but not mandatory)Positive attitude and teamwork

Responsibilities

Handle customer queries and complaints through inbound/outbound calls in a professional manner.Provide accurate information related to UPPCL services and resolve customer concerns efficiently.Maintain proper records of customer interactions and follow company processes.Ensure high customer satisfaction through effective communication and timely support.