Call Center Executive

JITO; Lucknow; On-site; INR 167,400 - 279,000; Full time

Job summary

JITO is seeking enthusiastic candidates for the role of Customer Care Executive / Hindi Telecaller in Lucknow. This entry-level position involves handling customer queries and complaints through inbound and outbound calls professionally, ensuring customer satisfaction.

The ideal candidate should have good Hindi communication skills, basic computer knowledge, and a positive attitude. Freshers and experienced candidates can apply. Join us to support UPPCL's customer service needs!

Qualifications

• Freshers & experienced candidates both can apply.
• Good Hindi communication skills required.
• Basic computer knowledge is mandatory.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries related to UPPCL services.
• Provide accurate information and support to customers.
• Ensure customer satisfaction through effective communication.

Skills

Active listener

Customer Service

Adaptability and flexibility

Customer handling and relationship management

Problem Solving

Education

12th Pass / Graduate

Job description

Job Type: FullTimePermanent

Location: Lucknow

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

• Active listener
• Customer Service
• adaptability and flexibility
• Customer handling and relationship management
• Problem Solving

Job Role We are hiring enthusiastic and customer-focused candidates for the position of Customer Care Executive / Hindi Telecaller for the UPPCL customer support process. Responsibilities Handle inbound and outbound customer calls professionally Resolve customer queries related to UPPCL services Provide accurate information and support to customers Maintain proper call records and follow-up details Ensure customer satisfaction through effective communication Eligibility Criteria Minimum Qualification: 12th Pass / Graduate Freshers & experienced candidates both can apply Good Hindi communication skills required Basic computer knowledge is mandatory Ability to handle customer conversations politely and confidently Preferred Skills Customer handling skills Telecalling / BPO experience (preferred but not mandatory) Positive attitude and teamwork

Responsibilities

Handle customer queries and complaints through inbound/outbound calls in a professional manner. Provide accurate information related to UPPCL services and resolve customer concerns efficiently. Maintain proper records of customer interactions and follow company processes. Ensure high customer satisfaction through effective communication and timely support.