Telecaller

Jitojobs; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Jitojobs in Kolkata is seeking a Female Customer Support Executive to handle customer communication and service coordination. The role involves interacting with customers to resolve complaints, schedule services, and verify details for new installations and AMC registrations.

Ideal candidates have good communication in Hindi and Bengali, basic English, and are polite and patient. Freshers welcome; training will be provided.

Qualifications

• Fluent verbal and written communication in Hindi and Bengali with basic English.
• Strong customer service mindset with a polite, patient attitude.
• Basic computer skills; CRM training will be provided.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Register complaints and service requests; confirm timings.
• Follow up after service to ensure customer satisfaction.
• Coordinate with technicians and update service status.

Skills

Verbal communication

Hindi,Bengali,Basic English

Problem solving

Multitasking & follow-up

Tools

CRM

Excel

WhatsApp

Job description

Job Type: FullTimePermanent

Location: Kolkata

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Job Opening: Female Customer Support ExecutiveLocation: [KolkataJob Type: Full-time Job DescriptionWe are looking for a Female Customer Support Executive to handle customer communication and service coordination. The role involves interacting with customers to resolve complaints, confirm service schedules, and verify details for new installations and AMC registrations. Candidate RequirementsFemale candidate preferredGood communication skills in Hindi , Bengali and basic EnglishPolite, patient, and customer-friendly attitudeBasic knowledge of computers (calling , WhatsApp, Excel, CRM – training will be provided)Ability to handle customer complaints calmly and professionallyPrior experience in customer support / call handling is an advantage (freshers can also apply) Skills RequiredStrong verbal communicationGood listening and problem-solving skillsOrganized and detail-orientedAbility to multitask and follow up effectively What We OfferStable job with growth opportunitiesFriendly and supportive work environmentTraining provided for systems and processesCompetitive salary (based on experience)

Responsibilities

Handle incoming and outgoing customer calls professionallyRegister customer complaints and service requestsConfirm date and time of service with customersAfter service completion, follow up with customers to confirm the work and satisfactionCall customers for new RO installations and AMC and verify customer and product detailsCoordinate with technicians and update service statusMaintain accurate records of customer interactions