Call Center Executive

Bhagwati Pharmacy Jaipur; Jaipur; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Bhagwati Pharmacy Jaipur is seeking a patient-centric, customer-oriented Patient Care Executive to handle patient enquiries, coordinate appointments, and ensure timely follow-ups in our Jaipur center.

The ideal candidate will manage inbound and outbound calls, maintain accurate records in the CRM, and work with hospital teams to deliver a smooth patient experience. Hindi and basic English communication is essential.

Formación

• 12th pass or higher educational qualification.
• Minimum 6 months of experience in a call centre or customer support role.
• Prior experience in a hospital or healthcare call centre preferred.
• Basic understanding of dialer software and inbound/outbound calling.
• Good communication skills in Hindi and basic English.
• Basic computer knowledge, data entry and CRM handling skills.
• Strong listening skills, patience and a customer-focused approach.

Responsabilidades

• Handle inbound and outbound calls from patients and prospective customers.
• Address patient enquiries and provide information about hospital services.
• Manage appointment bookings, confirmations, cancellations and follow-ups.
• Maintain accurate patient records and update information in the CRM.
• Operate dialer software and maintain daily calling records.
• Coordinate with internal departments for patient appointments and query resolution.
• Ensure timely follow-ups and deliver a positive patient experience.

Conocimientos

Call center experience

Hospital healthcare experience

Dialer software familiarity

CRM handling

Hindi & basic English

Computer basics

Patient care mindset

Educación

12th Pass or above

Herramientas

Dialer software

CRM software

Descripción del empleo

Job Summary

We are looking for a customer-oriented Patient Care Executive to manage patient enquiries, handle inbound and outbound calls, coordinate appointments and ensure timely follow-ups. Candidates with prior experience in hospital or healthcare call centres will be preferred.

Key Responsibilities

• Handle inbound and outbound calls from patients and prospective customers.
• Address patient enquiries and provide relevant information about hospital services.
• Manage appointment bookings, confirmations, cancellations and follow-ups.
• Maintain accurate patient records and update information in the CRM.
• Operate dialer software and maintain daily calling records.
• Coordinate with internal departments for patient appointments and query resolution.
• Ensure timely follow-ups and deliver a positive patient experience.

Required Skills & Qualifications

• Minimum qualification: 12th Pass or Above.
• At least 6 months of experience in a call centre or customer support role.
• Prior experience in a hospital or healthcare call centre will be preferred.
• Basic understanding of dialer software and inbound/outbound calling.
• Good communication skills in Hindi and basic English.
• Basic computer knowledge, data entry and CRM handling skills.
• Good listening skills, patience and a customer-focused approach.

Preferred Candidate Profile

Candidates with experience in patient handling, hospital enquiries, appointment scheduling and healthcare customer support will be preferred.