Tele Caller

MSA Motocorp Llp; Hyderabad; On-site; INR 134,000 - 234,000; Full time

Job summary

MSA Motocorp Llp is seeking a customer service representative to engage customers via calls for service reminders and follow-ups. You will book service appointments and coordinate with the service team to ensure timely servicing.

Ideal candidates have good communication skills, fluency in the local language, and basic data entry abilities. Freshers are welcome and training will be provided to help you excel in a busy, team-based environment in Hyderabad.

Qualifications

• Good communication skills.
• Fluency in the local language; Hindi or English is an advantage.
• Basic computer and data entry skills.
• Ability to follow up consistently and work with a team.
• Experience in telecalling or customer service preferred; freshers are welcome.

Responsibilities

• Call customers for periodic service reminders and pending service follow-ups.
• Book service appointments and coordinate with the service team.
• Answer customer enquiries about service timings, availability, and ongoing offers.
• Collect feedback after servicing and pass concerns to the relevant team.
• Maintain accurate customer records and daily call updates.
• Follow up with customers who missed their appointments.

Skills

Communication

Telephone manners

Local language

Hindi

English

Job description

Key Responsibilities:

• Call customers for periodic service reminders and pending service follow-ups.
• Book service appointments and coordinate with the service team.
• Answer customer enquiries about service timings, availability, and ongoing offers.
• Collect feedback after servicing and pass concerns to the relevant team.
• Maintain accurate customer records and daily call updates.
• Follow up with customers who missed their appointments.

Requirements:

• Good communication skills and a friendly, professional telephone manner.
• Fluency in the local language; Hindi or English is an advantage.
• Basic computer and data entry skills.
• Ability to follow up consistently and work with a team.
• Experience in telecalling or customer service preferred; freshers are welcome.