Customer Service Representative

Indev Consultancy; Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Indev Consultancy in Delhi/Noida is seeking a Customer Service Representative with 0–1 year of experience to handle inbound and outbound calls, delivering friendly service and resolving inquiries.

The role requires strong communication in Hindi and English, good problem-solving skills, and the ability to work in shifts. You will work in a fast-paced call center environment, recording interactions in the CRM and ensuring customer satisfaction.

Qualifications

• Minimum 1 year of experience in a Call Center, Customer Support, BPO, or Customer Service role.
• Excellent verbal and written communication in Hindi and English.
• Graduate or higher education in any discipline.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests in a timely manner.
• Provide accurate information about products, services, and processes.
• Record customer interactions and maintain accurate call logs in the CRM system.
• Follow up with customers to ensure complete resolution of issues.
• Meet daily, weekly, and monthly performance targets (call quality, productivity, and customer satisfaction).
• Escalate complex issues to the appropriate department when required.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Communication

CRM software

Typing

Multitasking

Hindi-English

Education

Bachelor's degree

12th pass

Tools

CRM software

Microsoft Office

Job description

Job Description:

Customer Service Representative

Customer Service Representative Experience

0 To 1 Year Experience

Qualification

• Intermediate (12th Pass)/Bachelor's Degree (Graduate) in any discipline.
• Excellent verbal and written communication skills in Hindi and English.

Job Summary

We are looking for a customer-focused and enthusiastic Call Center Agent with at least 1 year of experience in handling inbound and outbound calls. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests in a timely manner.
• Provide accurate information about products, services, and processes.
• Record customer interactions and maintain accurate call logs in the CRM system.
• Follow up with customers to ensure complete resolution of issues.
• Meet daily, weekly, and monthly performance targets (call quality, productivity, and customer satisfaction).
• Escalate complex issues to the appropriate department when required.
• Maintain a high level of professionalism and customer satisfaction at all times.
• Adhere to company policies, processes, and quality standards.

Required Skills

• Minimum 1 year of experience in a Call Center, Customer Support, BPO, or Customer Service role.
• Excellent communication and interpersonal skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Familiarity with CRM software and Microsoft Office is an advantage.
• Ability to work in rotational shifts, if required.
• Positive attitude and ability to work under pressure.

Preferred Skills

• Experience in handling customer complaints and escalations.
• Ability to multitask and manage multiple customer interactions.
• Strong teamwork and collaboration skills.

Employment Type

Full-Time

Location

Delhi /Noida

Salary

Best in the industry (based on experience and interview performance).