Call Center Executive

Jain International Trade Organisation - India; Coimbatore District; On-site; INR 167,400 - 279,000; Full time

Job summary

Jain International Trade Organisation - India is looking for a full-time customer service role in Coimbatore. You will handle inbound and outbound calls, resolve customer queries, and maintain positive interactions. This position is suitable for freshers and experienced candidates, with a preference for graduation or intermediate qualifications. Strong communication skills in English and regional languages are required. Onsite work involves maintaining call quality and collaborating within a team.

Qualifications

• Entry-level role suitable for freshers and experienced candidates.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Deliver excellent customer service and maintain positive interactions.
• Understand customer concerns and provide quick resolutions.
• Maintain call quality and process compliance standards.
• Update customer details and interaction records in the system.
• Work collaboratively with team members and supervisors.

Skills

Active listener

Communication Skills

Good communication skills in English and regional languages

Basic computer knowledge

Ability to work in rotational shifts

Positive attitude and willingness to learn

Education

Graduation / Intermediate qualification preferred

Job description

Job Type: FullTimePermanent

Location: Coimbatore

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

• Active listener
• Communication Skills
• Good communication skills in English and regional languages
• Basic computer knowledge
• Ability to work in rotational shifts
• Positive attitude and willingness to learn
• Freshers and experienced candidates can apply
• Graduation / Intermediate qualification preferred

Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve customer queries and provide accurate information
• Deliver excellent customer service and maintain positive interactions
• Understand customer concerns and provide quick resolutions
• Maintain call quality and process compliance standards
• Update customer details and interaction records in the system
• Work collaboratively with team members and supervisors