Business Development Manager

Pine Labs; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading provider of merchant services is seeking a Business Development professional to drive business growth in Hyderabad. This full-time role requires a Master’s degree in Sales & Marketing and relevant experience in merchant relationship management. You will engage with institutions and merchants, presenting products and fostering long-term relationships. Excellent communication and problem-solving skills, along with a willingness to travel, are essential.

Qualifications

• Experience in merchant relationship management and service.
• Relevant experience in a business development role.

Responsibilities

• Engage with merchants and stakeholders to showcase products.
• Document and communicate merchant requirements.
• Present, promote, and sell products/services to customers.
• Maintain relationships across departments.
• Identify upselling and cross-selling opportunities.
• Provide management with reports on customer needs and new opportunities.
• Act as the primary escalation point for critical merchant issues.
• Conduct visits to clients and branches to assess service delivery.
• Perform service audits and process reviews.
• Contribute to strategic objectives for business growth.

Skills

Excellent communication and written skills

Strong problem-solving abilities

Proficiency in Microsoft Office

Ability to interact effectively at CXO & CEO levels

Self-motivated and target-oriented

Initiative and comfortable with field sales

Education

Master’s degree in Sales & Marketing (PGDBM/MBA)

Bachelor’s Degree from a recognized university

Job description

Role Purpose

As a Business Development professional, you will drive business development and profitable growth by delivering high-quality merchant services, solutions, and fostering merchant loyalty. Your role is crucial in ensuring exceptional merchant service experiences while achieving the company’s objectives.

Responsibilities

• Engage with institutions, merchants, and stakeholders to showcase products, provide solutions, and foster long-term relationships.
• Document and communicate merchant requirements internally, ensuring effective follow-through.
• Present, promote, and sell products/services effectively to existing and prospective customers.
• Maintain collaborative relationships internally across departments (Operations, Support, Compliance & Audit).
• Identify and capitalize on upselling and cross‑selling opportunities with existing customers.
• Provide management with insightful reports on customer needs, competitive activities, and new opportunities.
• Act as the primary escalation point for critical merchant issues, ensuring timely resolution. Engage internal and external resources to resolve critical issues by keeping a log of all customer concerns and following through to resolution.
• Conduct periodic visits to intermediaries, clients, and branches to maintain strong relationships and assess service delivery.
• Perform service audits and process reviews, providing actionable insights to improve targets for Qfix Business. Measure merchant experience performance against baseline targets and deliver weekly reports to management on business performance.
• Own tomorrow by contributing to the development and implementation of strategic objectives to drive business growth and profitability.

Key Success Factors

• Excellent communication and written skills.
• Strong problem‑solving abilities and solution‑oriented mindset.
• Proficiency in Microsoft Office packages.
• Ability to interact effectively at CXO & CEO levels.
• Self‑motivated, highly driven, and target‑oriented.
• Willingness to travel within the region as required.
• Ready to take initiative and comfortable with field sales and aggressive hunting for customers.

Qualifications

• Master’s degree in Sales & Marketing (PGDBM/MBA) from a recognized institute.
• Bachelor’s Degree from a recognized university.
• Relevant experience in merchant relationship management and service.

Values

• You take the shot: you decide fast and you deliver right.
• You are the CEO of what you do: you show ownership and make things happen.
• You own tomorrow: by building solutions for the merchants and doing the right thing.
• You sign your work like an artist: you seek to learn and take pride in the work you do.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Education

Industry

Education