Merchant Acquisition - Product Sales Manager

Yes Bank Ltd.; Jaipur, Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Yes Bank Ltd. is seeking a skilled Merchant Acquisition professional to build and manage a merchant portfolio across a designated territory.

You will drive profitability through POS/QR acquisitions, cross-sell banking products, and collaborate with branch staff and internal teams to ensure seamless service delivery. The role requires 3–8 years of relationship management or merchant acquiring experience, strong communication, and the ability to work independently or in a team.

Qualifications

• Bachelor's degree required; MBA preferred for senior roles.
• 3-8 years in relationship management, merchant acquiring, or sales in banking/fintech.
• Strong communication, interpersonal, and negotiation skills.
• Proven track record of meeting/exceeding sales targets.
• Knowledge of digital payments, POS, current accounts, and wealth products.
• Ability to build long-lasting client relationships and work independently or in a team.

Responsibilities

• Merchant acquisition and managing merchant relationships within a territory (POS/QR).
• Drive portfolio growth and profitability, including POS volume and AMB.
• Cross-sell banking products: GI, life, Demat, loans, etc.
• Collaborate with branches and internal teams to improve product penetration.
• Provide training to branch staff on merchant products and sales processes.
• Ensure online recording of sales activity and compliance with KYC/AML and RBI/SEBI/AMFI/IRDA rules.
• Monitor market developments and competitor activity to identify gaps.

Skills

Strong communication & negotiation

Relationship management

Sales target achievement

Digital payments & POS

Wealth products understanding

Independent & team work

Education

Bachelor's degree

MBA preferred

Job description

Role & responsibilities

Key Responsibilities

• Merchant Acquisition & Management: Managing the process of new merchant acquisition (for POS and QR codes) and handling existing merchant relationships within a designated territory.
• Portfolio Growth & Profitability: Being accountable for the profitability and growth of the merchant portfolio, including managing POS volume and Average Monthly Balance (AMB).
• Cross-Selling: Driving revenue through the cross-selling of other banking products such as General Insurance, Life Insurance, Demat accounts, and various loan products (Digital Overdraft, Business Loans, Car Loans, Personal Loans, etc.).
• Stakeholder Collaboration: Working closely with branch banking staff and other internal teams (Operations, Risk, Product) to enhance product penetration, resolve merchant queries and escalations, and ensure smooth service delivery.
• Training & Support: Conducting training for branch employees to ensure they are familiar with the merchant products, sales processes, and effective pitching.
• Compliance & Documentation: Ensuring all sales activity is recorded online and adhering to all bank policies, including KYC/AML guidelines and other regulatory requirements (RBI/SEBI/AMFI/IRDA).
• Market Analysis: Keeping abreast of market developments, competitor intelligence, and new techniques to inform management about product gaps and market conditions.

Qualifications & Skills

• Education: A Bachelor's degree in any field is typically required, with an MBA often preferred for senior or specialized roles.
• Experience: A minimum of 3-8 years of experience in relationship management, merchant acquiring, or sales account management within the banking or fintech industry is generally sought.
• Skills:
• Strong communication, interpersonal, and negotiation skills.
• Proven ability to meet and exceed sales targets.
• Strong understanding of digital payments, POS systems, current accounts, and wealth management products.
• Ability to build strong, long-lasting client relationships and work independently as well as part of a team.