Business Development Manager

Pine Labs; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A leading technology and financial services company in Mumbai is seeking a Business Development professional to drive growth through exceptional merchant services and solutions. The role requires strong communication skills, problem-solving abilities, and a Master's degree in Sales & Marketing. Responsibilities include engaging with merchants, promoting solutions, and fostering relationships to achieve company objectives.

Qualifications

• Relevant experience in merchant relationship management and service.

Responsibilities

• Engage with institutions and merchants to showcase products.
• Document and communicate merchant requirements internally.
• Present and sell products/services to customers.
• Maintain relationships across departments.
• Capitalize on upselling and cross-selling opportunities.
• Provide management reports on customer needs and opportunities.
• Act as primary escalation point for merchant issues.
• Conduct visits to maintain relationships and assess delivery.
• Perform service audits and provide insights.
• Contribute to strategic objectives for business growth.

Skills

Excellent communication and written skills

Strong problem-solving abilities

Proficiency in Microsoft Office

Ability to interact at CXO & CEO levels

Self-motivated and target-oriented

Willingness to travel

Aggressive hunting for customers

Education

Master's degree in Sales & Marketing (PGDBM/MBA)

Bachelor's Degree

Job description

Role Purpose

As a Business Development professional, you will drive business development and profitable growth by delivering high-quality merchant services, solutions, and fostering merchant loyalty. Your role is crucial in ensuring exceptional merchant service experiences while achieving our company's objectives.

Responsibilities

• Engage with institutions, merchants, and stakeholders to showcase products, provide solutions, and foster long-term relationships.
• Document and communicate merchant requirements internally, ensuring effective follow through.
• Present, promote, and sell products/services effectively to existing and prospective customers.
• Maintain collaborative relationships internally across departments (Operations, Support, Compliance & Audit).
• Identify and capitalize on upselling and cross-selling opportunities with existing customers.
• Provide management with insightful reports on customer needs, competitive activities, and new opportunities.
• Act as the primary escalation point for critical merchant issues, ensuring timely resolution. Engage internal and external resources to resolve critical issues by keeping log of all customer concerns and follow through to resolution.
• Conduct periodic visits to intermediaries, clients, and branches to maintain strong relationships and assess service delivery.
• Perform service audits and process reviews, providing actionable insights to improve targets for Qfix Business. Measure merchant experience performance against baseline targets and deliver weekly reports to the management on the performance of business.
• Own tomorrow by contributing to the development and implementation of strategic objectives to drive business growth and profitability.

Key Success Factors

• Excellent communication and written skills.
• Strong problem-solving abilities and solution-oriented mindset.
• Proficiency in Microsoft Office packages.
• Ability to interact effectively at CXO & CEO levels.
• Self-motivated, highly driven, and target-oriented.
• Willingness to travel within the region as required.
• Ready to take initiative and comfortable with field sales and aggressive hunting for customers.
• Master’s degree in Sales & Marketing (PGDBM/MBA) from a recognized institute.
• Bachelor’s Degree from a Recognized University.
• Relevant experience in merchant relationship management and service.

Values

• You take the shot: You Decide Fast and You Deliver Right
• You are the CEO of what you do: you show ownership and make things happen
• You own tomorrow: by building solutions for the merchants and doing the right thing
• You sign your work like an artist: You seek to learn and take pride in the work you do

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Financial Services, Education Administration Programs, Education