Solutions Specialist

Pine Labs; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

A leading financial services company in Mumbai is seeking a Business Development professional to drive growth through high-quality merchant services. The successful candidate will engage with institutions and merchants, ensuring exceptional service experiences. Candidates should have a Master’s in Sales/Marketing, strong communication skills, and experience in merchant relationship management. This full-time role requires a target-oriented mindset and willingness to travel.

Qualifications

• Relevant experience in merchant relationship management and service.
• Willingness to travel within the region as required.
• Comfortable with field sales.

Responsibilities

• Engage with stakeholders to showcase products and foster relationships.
• Document and communicate merchant requirements internally.
• Sell products effectively to existing and prospective customers.
• Maintain collaborative relationships across departments.
• Identify upselling and cross‑selling opportunities.
• Provide management with reports on customer needs.
• Act as the primary escalation point for critical merchant issues.
• Conduct visits to clients to maintain relationships.
• Perform service audits and process reviews.
• Own tomorrow by contributing to the development and implementation of strategic objectives to drive business growth and profitability.

Skills

Excellent communication and written skills

Strong problem-solving abilities

Proficiency in Microsoft Office

Ability to interact at CXO & CEO levels

Self-motivated and target-oriented

Field sales and aggressive hunting for customers

Field sales

Merchant relationship management

Education

Master’s degree in Sales & Marketing (PGDBM/MBA)

Bachelor’s Degree from a Recognized University

Job description

Role Purpose

As a Business Development professional, you will drive business development and profitable growth by delivering high-quality merchant services, solutions, and fostering merchant loyalty. Your role is crucial in ensuring exceptional merchant service experiences while achieving our company's objectives.

Responsibilities We Trust You With

• Engage with institutions, merchants, and stakeholders to showcase products, provide solutions, and foster long-term relationships.
• Document and communicate merchant requirements internally, ensuring effective follow through.
• Present, promote, and sell products/services effectively to existing and prospective customers.
• Maintain collaborative relationships internally across departments (Operations, Support, Compliance & Audit).
• Take the Shot by identifying and capitalizing on upselling and cross‑selling opportunities with existing customers.
• Provide management with insightful reports on customer needs, competitive activities, and new opportunities.
• Act as the primary escalation point for critical merchant issues, ensuring timely resolution. Engage internal and external resources to resolve critical issues by keeping a log of all customer concerns and following through to resolution.
• Conduct periodic visits to intermediaries, clients, and branches to maintain strong relationships and assess service delivery.
• Perform service audits and process reviews, providing actionable insights to improve targets for Qfix Business. Measure merchant experience performance against baseline targets and deliver weekly reports to management on the performance of the business.
• Own tomorrow by contributing to the development and implementation of strategic objectives to drive business growth and profitability.

What Matters In This Role

Key Success Factors:

• Excellent communication and written skills.
• Strong problem‑solving abilities and solution‑oriented mindset.
• Proficiency in Microsoft Office packages.
• Ability to interact effectively at CXO & CEO levels.
• Self‑motivated, highly driven, and target‑oriented.
• Willingness to travel within the region as required.
• Ready to take initiative and comfortable with field sales and aggressive hunting for customers.
• Master’s degree in Sales & Marketing (PGDBM/MBA) from a recognized institute.
• Bachelor’s Degree from a Recognized University.
• Relevant experience in merchant relationship management and service.

What We Value in Our People

• You take the shot: You decide fast and you deliver right.
• You are the CEO of what you do: you show ownership and make things happen.
• You own tomorrow: by building solutions for the merchants and doing the right thing.
• You sign your work like an artist: you seek to learn and take pride in the work you do.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Financial Services, Education Administration Programs, and Education