Senior Associate - Growth (Inbound)

Cashfree Payments; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cashfree Payments, Bengaluru-based fintech, seeks a results-driven sales professional to own the end-to-end onboarding and growth of merchant accounts. You will coordinate with marketing, product and customer success to identify opportunities, present tailored solutions, and drive revenue through upsell and cross-sell initiatives while maintaining strong relationships.

You will focus on achieving targets, analyzing performance data, and ensuring a smooth onboarding experience for new merchants

Qualifications

• Excellent communication and relationship-building abilities.
• Strategic thinking with ability to identify upsell opportunities.
• Strong analytical skills to forecast and drive revenue.
• Experience in account management, retention and customer engagement.
• Knowledge of enterprise payments and customer lifecycle management.
• Proven ability to manage multiple projects and stakeholder relationships.

Responsibilities

• Achieve daily, weekly, and monthly sales targets with merchants onboarding.
• Build and maintain relationships with existing and new merchants for onboarding.
• Stay current with industry trends and competitor activity.
• Collaborate with marketing, product, and customer success to drive growth.
• Identify and execute upsell and cross-sell opportunities.
• Improve sales processes by reviewing performance data.
• Maintain accurate records of sales interactions.

Skills

Communication

Relationship-building

Strategic thinking

Analytics

Account management

Market trends

Presentations

Mentoring

Adaptability

Lifecycle management

Upsell & cross-sell

Project management

Stakeholder management

Problem-solving

Team collaboration

Job description

Roles & Responsibilities

• As the primary point of contact for all new merchants, you will be responsible for understanding their requirements through effective communication and proposing suitable solutions or products. This includes performing online demos, diligent follow-ups, and owning the end-to-end sales process. Your goal will be to ensure maximum conversion rates on various inbound lead sources.

Key responsibilities include:

• Actively working with the sales team to achieve daily, weekly, and monthly sales targets, developing and maintaining strong relationships with existing and new merchants to ensure a seamless onboarding process.
• Staying up-to-date with industry trends, market developments, and competitor activity to provide valuable insights and recommendations to merchants.
• Collaborating with cross-functional teams, including marketing, product, and customer success, to drive business growth and expansion. Identifying and capitalizing on opportunities to upsell and cross-sell existing merchants, resulting in increased revenue and loyalty.
• Proactively addressing merchant concerns and issues, ensuring timely and effective resolution to maintain high levels of customer satisfaction. Developing and executing targeted sales strategies to penetrate new markets and expand Cashfree Payments' presence in existing markets.
• Regularly reviewing and analyzing sales performance data to identify areas for improvement and optimize sales processes. Maintaining accurate records of sales interactions, including call logs, meeting notes, and follow-up activities.

You will also be responsible for:

• Ensuring customer satisfaction and retention by acting as the primary point of contact for strategic accounts. Partnering with clients to uncover new payment use-cases, understand their evolving business needs, and tailor Cashfrees solutions accordingly.
• Standardizing and implementing best practices in account management, retention, and customer engagement. Monitoring industry and competitor trends to inform and refine farming strategies.
• Driving revenue growth targets across your account portfolio — including YoY growth, ARPA (Average Revenue Per Account) uplift, and churn reduction.

Skills & Qualification

• Strong communication and relationship-building skills with the ability to collaborate with cross-functional teams.
• Strategic thinking with the ability to identify and execute upsell/cross-sell opportunities.
• Strong analytical skills with the ability to track opportunities, forecast accurately, and drive revenue growth targets.
• Ability to standardize and implement best practices in account management, retention, and customer engagement.
• Strong understanding of industry and competitor trends to inform and refine farming strategies.
• Excellent presentation and mentoring skills with the ability to conduct and present regular business reviews with key customers and internal leadership.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong understanding of enterprise payments, customer lifecycle management, and account growth planning.
• Strong presentation and project management skills with the ability to lead and manage multiple projects simultaneously.
• Ability to build and maintain strong relationships with internal stakeholders, including cross-functional teams.
• Excellent problem-solving skills with the ability to think critically and come up with innovative solutions.
• Ability to work in a collaborative environment and contribute to a positive and inclusive team culture.