Business Development Executive & Customer Relationship Executive

triSys; Kolkata District; On-site; INR 350,000 - 600,000; Full time

Job summary

triSys is looking for a Business Development Executive & Customer Relationship Executive in Kolkata. Candidates should possess at least 2 years of experience in business development or client relationship management and a Bachelor’s degree in a relevant field. The successful applicant will engage with clients to drive business growth, maintain relationships, and understand their technical requirements. Fluency in Hindi, English, and Bengali is necessary for effective communication. This role requires excellent interpersonal skills and the ability to work collaboratively with internal teams.

Qualifications

• Minimum 2+ years of experience in Business Development, Client Relationship Management, IT Staffing, or Sales.
• Fluent in Hindi, English, and Bengali for effective communication.

Responsibilities

• Identify and generate new business opportunities through networking and client outreach.
• Develop and maintain strong relationships with prospective and existing clients.
• Conduct client meetings, presentations, and follow-ups for business conversion.
• Act as the primary point of contact for clients and ensure smooth communication.
• Build and maintain long-term client relationships to enhance customer satisfaction and retention.

Skills

Excellent communication and interpersonal skills

Strong negotiation and relationship management abilities

Good presentation and client-handling skills

Ability to understand business requirements and technical skill mapping

Proficiency in MS Office, Excel, PowerPoint, and CRM tools

Strong coordination and multitasking abilities

Education

Bachelor’s degree in Business Administration, Marketing, IT, or related field

Job description

Job Title: Business Development Executive & Customer Relationship Executive

Exp: 2+ Years

Location: Kolkata

About The Role

We are seeking a dynamic and client-focused Business Development Executive & Customer Relationship Executive to drive business growth and manage client relationships effectively. The ideal candidate should have strong communication and relationship management skills along with a good understanding of technical skills and IT technologies to interact confidently with clients and technical teams.

Key Responsibilities

Business Development

• Identify and generate new business opportunities through networking, market research, references, and client outreach.
• Develop and maintain strong relationships with prospective and existing clients.
• Understand client technical requirements and coordinate with internal recruitment and delivery teams to provide suitable solutions.
• Conduct client meetings, presentations, and follow-ups for business conversion.
• Prepare proposals, commercials, and business presentations.

Customer Relationship Management

• Act as the primary point of contact for clients and ensure smooth communication.
• Build and maintain long-term client relationships to enhance customer satisfaction and retention.
• Coordinate with internal teams for timely delivery and issue resolution.
• Conduct regular client engagement activities and feedback sessions.
• Ensure high-quality service delivery and client experience.
• Technical Knowledge Requirements
• Basic to good understanding of IT technologies and technical skill sets
• Follow up with the payments teams of the client to get the invoices or proposal processed.

Required Skills

• Excellent communication and interpersonal skills.
• Strong negotiation and relationship management abilities.
• Good presentation and client-handling skills.
• Ability to understand business requirements and technical skill mapping.
• Proficiency in MS Office, Excel, PowerPoint, and CRM tools.
• Strong coordination and multitasking abilities.

Eligibility Criteria

• Bachelor’s degree in Business Administration, Marketing, IT, or related field.
• Minimum 2+ years of experience in Business Development, Client Relationship Management, IT Staffing, or Sales.
• Must be comfortable working from an office in Kolkata.
• The candidate must be fluent in Hindi, English, and Bengali for effective communication with clients and internal stakeholders.

Preferred Qualities

• Target-oriented and self-motivated.
• Strong networking and client engagement skills.
• Professional and proactive approach.
• Ability to work in a fast-paced environment.