Business Development Executive (2-4 Years)

Webandcrafts; Ernakulam; On-site; INR 400,000 - 600,000; Full time

Job summary

Infopark in Kerala, India, is seeking a proactive Business Development Executive (2-4 years) with IT sales experience to identify opportunities, manage client relationships, and drive revenue growth. The role demands strong English communication, the ability to handle multiple client interactions, and a self-motivated approach to targets.

You will negotiate, upsell and cross-sell services, ensure client satisfaction, and coordinate with internal teams to deliver solutions that meet client needs

Qualifications

• Any degree is acceptable; IT industry exposure is a plus.
• Proven experience as a Business Development Executive or similar role in IT.
• Excellent verbal and written English communication skills.
• Passion for sales with strong analytical, networking and management skills.
• Self-motivated, proactive and results-driven mindset.
• Strong negotiation and client servicing abilities.

Responsibilities

• Identify, qualify, and secure opportunities with customized sales strategies.
• Maintain knowledge of all service offerings.
• Handle high volume of calls with prompt responses and high service quality.
• Coordinate sales to meet company objectives and client needs.
• Engage with clients to prevent service discontinuation.
• Resolve client complaints promptly per guidelines.
• Troubleshoot service issues and schedule field service when needed.
• Process all client correspondence.
• Schedule client appointments and document transactions.
• Prepare new contracts and answer contract inquiries.
• Analyze requirements and facilitate sales accordingly.
• Supervise online chat sales inquiries and ensure effective communication.
• Upsell and cross-sell services; collaborate on strategic sales approaches.

Skills

Sales

Negotiation

Client Servicing

English Communication

Self-motivated

Education

Any Degree

Job description

Business Development Executive (2-4 Years)

About

We are seeking a proactive and results-driven Business Development Executive with experience in the IT industry. The ideal candidate will be responsible for identifying new business opportunities, managing client relationships, and driving sales growth through effective strategies and communication. Strong skills in negotiation, client servicing, and sales (including upselling and cross-selling) are essential. The role requires excellent English communication, the ability to handle multiple client interactions, and a self-motivated approach to achieving targets in a dynamic environment.

Responsibilities

• Identify, qualify, and secure business opportunities by coordinating business generation activities and developing customized sales strategies.
• Maintain comprehensive knowledge of all the company's service offerings.
• Manage a high volume of phone calls while ensuring prompt responses and maintaining high service quality and performance standards.
• Facilitate the sales of all services in accordance with company objectives and client requirements.
• Coordinate with clients and ensure consistent engagement to prevent service discontinuation.
• Handle client complaints and ensure timely resolution in accordance with company guidelines.
• Troubleshoot client service issues and schedule field service calls whenever required.
• Manage and process all client-related correspondence.
• Schedule client appointments according to established procedures, document customer transactions, and prepare the necessary paperwork.
• Prepare new contracts and handle incoming calls related to contract enquiries.
• Analyze client requirements, assist in preparing service contracts, and facilitate sales accordingly.
• Supervise online chat sales enquiries and ensure effective client communication.
• Demonstrate proven sales skills with the ability to upsell and cross-sell services.
• Collaborate with relevant team members to determine and implement effective strategic sales approaches.

Requirements

• Qualification: Any Degree.
• Proven experience as a Business Development Executive or in a similar role within the IT industry.
• Excellent verbal and written English communication skills.
• Passion for sales, with strong analytical, networking, and management skills.
• Good negotiation, convincing, and client servicing skills.
• Self-motivated, proactive, and results-driven approach.