Business Analyst - Telecalling/Tele-Marketing

Panacorp Software Solutions; Nagercoil; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Performance incentives

Sales training

Job summary

Panacorp Software Solutions in India is seeking an energetic telesales/telemarketing professional to drive outbound calls, pitch products, and nurture leads. You will qualify prospects, engage customers, handle objections, and contribute to hitting daily and monthly targets while maintaining accurate CRM records.

Freshers with exceptional communication are welcome, with a base salary plus performance incentives.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 0–2 years in telecalling/telemarketing or freshers with strong communication.
• Excellent English and local language communication.
• Proven ability to persuade and influence customers.
• Basic computer skills and CRM familiarity.
• Target-driven with incentives.

Responsibilities

• Outbound calling to prospective customers from a provided database or lead list.
• Clearly communicate features and benefits to generate interest.
• Identify and qualify new sales leads through proactive telecalling.
• Build and maintain relationships by understanding customer requirements and offering solutions.
• Address questions, concerns, and objections to move through the sales cycle.
• Meet and exceed daily, weekly, and monthly sales targets.
• Document and update customer interactions and sales progress in the CRM.
• Conduct timely follow-up calls to nurture leads and close sales.
• Provide feedback from market and customers to management to improve products and strategies.

Skills

Verbal communication

Active listening

Persuasion

Resilience

Goal oriented

Education

High School Diploma

Bachelor's degree preferred

Tools

CRM systems

Computer literacy

Job description

Key Responsibilities

• Outbound Calling : Make a high volume of outbound calls to prospective customers from a provided database or lead list.
• Sales Pitch : Clearly and convincingly communicate the features and benefits of our products/services to generate interest.
• Lead Management : Identify and qualify new sales leads through proactive telecalling.
• Customer Engagement : Build and maintain positive relationships with potential customers by understanding their requirements and offering suitable solutions.
• Objection Handling : Address customer questions, concerns, and objections effectively to move them through the sales cycle.
• Achieving Targets : Meet and exceed individual and team-based daily, weekly, and monthly sales targets.
• Data Management: Accurately document and update all customer interactions, details, and sales progress in the CRM (Customer Relationship Management) system.
• Follow-ups : Conduct timely follow-up calls with potential customers to nurture leads and close sales.
• Feedback : Provide feedback from the market and customers to the management team to help improve products and strategies.

Required Skills and Qualifications

Education : High School Diploma or equivalent. A Bachelor's degree is preferred.

Experience : 0-2 years of experience in telecalling, telemarketing, or a similar sales role. Freshers with excellent communication skills may be considered.

Communication Skills : Exceptional verbal communication and active listening skills in [English and/or local language].

Persuasion Skills : Proven ability to persuade and influence customers.

Resilience : High level of motivation, resilience, and a positive attitude when facing rejection.

Technical Skills : Basic computer proficiency and the ability to quickly learn new software, including CRM systems.

Goal-Oriented : A strong desire to achieve targets and performance-based incentives.

Preferred Qualifications

• Prior experience in a call center or outbound sales environment.

What We Offer

• A competitive base salary with an attractive performance-linked incentive structure.
• Comprehensive sales and product training.
• Opportunities for career growth and advancement within the sales team.
• A dynamic and supportive work environment.