Executive - Business Development/Telecalling

Panacorp Software Solutions; Tamil Nadu; On-site; INR 167,000 - 279,000; Full time

Job summary

Panacorp Software Solutions in Tamil Nadu seeks a diligent Business Development Tele-calling Executive to drive lead generation, identify potential clients, and qualify prospects through cold calling and online research. You will engage with potential customers, present solutions, coordinate with sales and marketing, and maintain CRM records to track activities and conversions.

A strong communicator with resilience and goal orientation will thrive, building relationships, following up inquiries,

Qualifications

• Strong communication and interpersonal skills.
• Ability to engage with clients over the phone and build rapport.
• Goal-oriented and results-driven mindset.
• Time management and organizational skills.
• Basic understanding of CRM tools and data management.
• Persistence and resilience to handle rejections and objections.
• Previous experience in sales or tele-calling is often an advantage.

Responsibilities

• Lead Generation and Prospecting: Identify potential clients through cold calling, referrals, or online research.
• Qualify leads to determine viability for engagement.
• Establish initial contact with potential customers and introduce products or services.
• Understand client requirements and tailor solutions.
• Maintain relationships and provide timely follow-up.
• Set up appointments and coordinate with sales team.
• Maintain accurate CRM records and report activities.
• Analyze conversion rates to improve targeting.

Skills

Strong communication

Interpersonal skills

Goal-oriented

Time management

CRM familiarity

Persistence

Tele-calling experience

Tools

CRM software

Job description

A Business Development Tele-calling Executive typically has the following roles and responsibilities:

1. Lead Generation and Prospecting:
   • Identify potential clients or customers through cold calling, referrals, or online research.
   • Build and maintain a list of leads to pursue new business opportunities.
   • Qualify leads to determine if they are viable for further engagement.
2. Client Engagement and Relationship Building:
   • Establish initial contact with potential customers and introduce the company's products or services.
   • Understand the client's requirements and pitch tailored solutions.
   • Maintain strong and professional relationships with existing and potential clients.
   • Provide timely follow-up to inquiries and nurture long-term relationships.
3. Sales Support and Coordination:
   • Assist in setting up appointments or meetings between potential clients and the sales team.
   • Support the sales team with client information, reports, and necessary documentation.
   • Coordinate with other departments (e.g., marketing, product teams) to ensure smooth execution of tasks.
4. Pitching and Presentations:
   • Present the company's products or services over the phone or via video calls.
   • Tailor pitches based on the needs of potential clients to effectively communicate the value proposition.
   • Address client queries and objections and provide clear, persuasive responses.
5. Data Management and Reporting:
   • Maintain accurate records of client interactions, follow-ups, and outcomes in CRM systems.
   • Report daily, weekly, or monthly sales activities and results to management.
   • Track and analyze conversion rates to improve targeting and approach.
6. Achieving Sales Targets:
   • Work towards achieving individual and team sales targets or quotas.
   • Use sales scripts and strategies to improve conversion rates and close deals.
   • Continuously optimize approaches to increase sales effectiveness.
7. Market Research and Competitor Analysis:
   • Keep track of industry trends, market conditions, and competitor activities.
   • Gather customer feedback to improve offerings or provide insights to the marketing/sales teams.
8. Customer Service and After-Sales Support:
   • Address customer issues or concerns post-sale.
   • Help ensure clients are satisfied with the product/service and encourage repeat business.
   • Upsell or cross-sell additional products or services when appropriate.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Ability to engage with clients over the phone and build rapport.
• Goal-oriented and results-driven mindset.
• Time management and organizational skills.
• Basic understanding of CRM tools and data management.
• Persistence and resilience to handle rejections and objections.
• Previous experience in sales or tele-calling is often an advantage.