Business Analyst - Telecalling/Tele-Marketing

Panacorp Software Solutions; Kanyakumari; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Incentives

Training

Career growth

Supportive environment

Job summary

Panacorp Software Solutions is seeking energetic sales professionals for outbound calling to generate leads and close deals. You will present product features, handle objections, and build lasting relationships with prospective customers across our lead database.

You will manage high-volume calls, document interactions in our CRM, and strive to meet daily and monthly targets while benefiting from comprehensive training and a supportive team environment.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 0-2 years in telecalling/telemarketing; freshers with strong communication may apply.
• Excellent verbal communication and listening in English or local language.
• Ability to persuade and influence customers.
• Resilient with positive attitude toward rejection.
• Proficient with computers and CRM systems.
• Target-driven with incentive-based performance.

Responsibilities

• Make a high volume of outbound calls to prospects.
• Deliver clear sales pitches to generate interest.
• Qualify leads and manage them through the sales cycle.
• Engage customers by understanding requirements and offering solutions.
• Handle objections to move deals forward.
• Meet daily, weekly, monthly targets.
• Document interactions and sales progress in CRM.
• Follow up with leads to nurture and close sales.
• Provide market feedback to help improve products and strategies.

Skills

Verbal communication

Active listening

Persuasion

Resilience

Goal orientation

Learning agility

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

Key Responsibilities

• Outbound Calling : Make a high volume of outbound calls to prospective customers from a provided database or lead list.
• Sales Pitch : Clearly and convincingly communicate the features and benefits of our products/services to generate interest.
• Lead Management : Identify and qualify new sales leads through proactive telecalling.
• Customer Engagement : Build and maintain positive relationships with potential customers by understanding their requirements and offering suitable solutions.
• Objection Handling : Address customer questions, concerns, and objections effectively to move them through the sales cycle.
• Achieving Targets : Meet and exceed individual and team-based daily, weekly, and monthly sales targets.
• Data Management: Accurately document and update all customer interactions, details, and sales progress in the CRM (Customer Relationship Management) system.
• Follow-ups : Conduct timely follow-up calls with potential customers to nurture leads and close sales.
• Feedback : Provide feedback from the market and customers to the management team to help improve products and strategies.

Required Skills and Qualifications

• Education: High School Diploma or equivalent. A Bachelor's degree is preferred.
• Experience: 0-2 years of experience in telecalling, telemarketing, or a similar sales role. Freshers with excellent communication skills may be considered.
• Communication Skills: Exceptional verbal communication and active listening skills in [English and/or local language].
• Persuasion Skills: Proven ability to persuade and influence customers.
• Resilience: High level of motivation, resilience, and a positive attitude when facing rejection.
• Technical Skills: Basic computer proficiency and the ability to quickly learn new software, including CRM systems.
• Goal-Oriented: A strong desire to achieve targets and performance-based incentives.

Preferred Qualifications

• Prior experience in a call center or outbound sales environment.

What We Offer

• A competitive base salary with an attractive performance-linked incentive structure.
• Comprehensive sales and product training.
• Opportunities for career growth and advancement within the sales team.
• A dynamic and supportive work environment.