British Telecom | International Customer Service Voice Process |

BT Group; New Delhi, Gurugram District; On-site; INR 360,000 - 540,000; Full time

Benefits offered by this job

Night shift allowance

Two-way cab

Medical insurance

Provident Fund

5-day week

Career growth

Job summary

BT Group in Gurugram is hiring for an International Customer Service Voice Process executive. You will handle inbound queries from international customers with a customer-first mindset and exemplary English communication.

The role requires 10+ months of international voice experience, willingness to work 24/7 rotational shifts, and immediate joining. We offer a lucrative salary, night shift allowance, cab facility, and medical insurance.

Qualifications

• Minimum 10 months of international voice process experience.
• Excellent verbal and written English communication.
• Strong customer service and problem-solving abilities.
• Comfortable working in 24/7 rotational shifts and rotational offs.
• Immediate joiners preferred.

Responsibilities

• Handle inbound customer queries professionally and efficiently.
• Deliver outstanding customer service and resolution.
• Build positive customer experiences through effective communication.
• Maintain quality and productivity standards.
• Accurately document customer interactions.

Skills

Communication skills

Customer focus

English proficiency

Problem solving

Customer service

Job description

International Customer Service Executive (Voice Process)

Location: Gurugram
Shift: 24/7 Rotational Shifts
Working Days: 5 Days a Week
Transport: Both Side Cab Facility

Job Overview

We are hiring for an International Customer Service Voice Process. If you possess exceptional communication skills, a customer-first mindset, and prior experience handling international customers, we would love to hear from you.

Mandatory Requirements

• Minimum 10 months of International Voice Process Experience
• Excellent verbal and written English communication skills
• Strong customer service and problem-solving abilities
• Comfortable working in 24/7 rotational shifts and rotational offs
• Immediate joiners preferred

Key Responsibilities

• Handle inbound customer queries professionally and efficiently.
• Deliver outstanding customer service and resolution.
• Build positive customer experiences through effective communication.
• Maintain quality and productivity standards.
• Accurately document customer interactions.

What We Offer

• Lucrative Salary Package
• Attractive Night Shift Allowance (as per applicable shift timings)
• Both Side Cab Facility
• Comprehensive Medical Insurance for Employee, Spouse & Children
• Provident Fund (PF) Benefits
• 5-Day Working Week
• Career Growth Opportunities in a Global Organization

Important Note

Minimum 10 months of International Voice Experience is Mandatory. Candidates without relevant international voice experience will not be considered.