British Telecom is Hiring - International Voice Process

BT Group; Kolkata District; Hybrid; INR 279,000 - 502,000; Full time

Benefits offered by this job

Night shift allowance

Cab facility

Medical insurance

Provident Fund

5-day week

Career growth

Rewards program

Global environment

Job summary

BT Group in Kolkata is hiring for an International Customer Service Voice Process. We seek customer-centric professionals with experience handling international customers and strong English communication skills.

Join immediately if you are passionate about delivering outstanding service and can work in 24/7 rotational shifts with off rotations. Attractive salary package and growth opportunities are offered.

Qualifications

• Minimum 10 months of international voice process experience
• Excellent verbal and written English communication
• Strong customer service and problem-solving skills
• Comfortable working in 24/7 rotational shifts and rotational offs
• Immediate joiners preferred

Responsibilities

• Handle inbound customer interactions professionally and efficiently
• Deliver prompt and accurate resolutions to customer concerns
• Provide an exceptional customer experience in every interaction
• Meet quality, productivity, and customer satisfaction targets
• Accurately document customer conversations and actions taken
• Adhere to BT Group processes and compliance guidelines

Skills

English communication

Customer service

Problem solving

Voice process

Job description

Location

• Location: Kolkata
• Shift: 24/7 Rotational Shifts
• Working Days: 5 Days a Week
• Transport: Both Side Cab Facility

About BT Group

BT Group is one of the world's leading telecommunications and networking companies, serving customers across multiple countries. Join our dynamic team and build your career with a global organization known for innovation, customer excellence, and employee growth.

Job Overview

BT Group is hiring for an International Customer Service Voice Process in Kolkata. We are looking for customer-centric professionals with excellent communication skills and experience in handling international customers.

If you are passionate about delivering outstanding customer service and can join immediately, we'd love to hear from you.

Mandatory Requirements

• Minimum 10 Months of International Voice Process Experience
• Excellent verbal and written English communication skills
• Strong customer service and problem-solving skills
• Comfortable working in 24/7 rotational shifts and rotational offs
• Immediate joiners preferred

Key Responsibilities

• Handle inbound customer interactions professionally and efficiently.
• Deliver prompt and accurate resolutions to customer concerns.
• Provide an exceptional customer experience in every interaction.
• Meet quality, productivity, and customer satisfaction targets.
• Accurately document customer conversations and actions taken.
• Adhere to BT Group processes and compliance guidelines.

What BT Group Offers

• Attractive Salary Package
• Night Shift Allowance (as per applicable shift timings)
• Both Side Cab Facility
• Medical Insurance Coverage for Employee, Spouse & Children
• Provident Fund (PF) Benefits
• 5-Day Working Week
• Career Growth Opportunities within BT Group
• Performance Recognition & Rewards
• Opportunity to work in a global and inclusive work environment

Important Note

• Minimum 10 Months of International Voice Experience is mandatory.
• Candidates without relevant International Voice Process experience will not be considered.
• Excellent communication skills are essential for this role.
• Immediate joiners will be given preference.