British Telecom - International Voice Process

BT Group; Kolkata District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Night shift allowance

Cab facility

Medical insurance (employee, spouse &"

Provident fund (PF)

5-day working week

Career growth opportunities

Performance recognition & rewards

Inclusive global environment

Job summary

BT Group in Kolkata is hiring for an International Customer Service Voice Process. You will handle inbound calls from international customers and provide accurate, timely resolutions while maintaining quality and compliance.

Excellent English communication and 10 months of international voice experience are required. Join a 5-day week, with 24/7 rotational shifts, 24/7 operational hours, and benefits including medical insurance and PF.

Qualifications

• Minimum 10 months of International Voice Process experience
• Excellent verbal and written English communication skills
• Comfortable working in 24/7 rotational shifts and rotational offs
• Immediate joiners preferred

Responsibilities

• Handle inbound customer interactions professionally and efficiently
• Deliver prompt and accurate resolutions to customer concerns
• Provide an exceptional customer experience in every interaction
• Meet quality, productivity, and customer satisfaction targets
• Accurately document customer conversations and actions taken
• Adhere to BT Group processes and compliance guidelines

Skills

Customer service

Verbal English

Written English

Problem solving

Communication

Job description

Location: Kolkata

Shift: 24/7 Rotational Shifts

Working Days: 5 Days a Week

Transport: Both Side Cab Facility

About BT Group

BT Group is one of the world's leading telecommunications and networking companies, serving customers across multiple countries. Join our dynamic team and build your career with a global organization known for innovation, customer excellence, and employee growth.

Job Overview

BT Group is hiring for an International Customer Service Voice Process in Kolkata. We are looking for customer-centric professionals with excellent communication skills and experience in handling international customers.

Mandatory Requirements

• Minimum 10 Months of International Voice Process Experience
• Excellent verbal and written English communication skills
• Strong customer service and problem-solving skills
• Comfortable working in 24/7 rotational shifts and rotational offs
• Immediate joiners preferred

Key Responsibilities

• Handle inbound customer interactions professionally and efficiently.
• Deliver prompt and accurate resolutions to customer concerns.
• Provide an exceptional customer experience in every interaction.
• Meet quality, productivity, and customer satisfaction targets.
• Accurately document customer conversations and actions taken.
• Adhere to BT Group processes and compliance guidelines.

What BT Group Offers

• Attractive Salary Package
• Night Shift Allowance (as per applicable shift timings)
• Both Side Cab Facility
• Medical Insurance Coverage for Employee, Spouse & Children
• Provident Fund (PF) Benefits
• 5-Day Working Week
• Career Growth Opportunities within BT Group
• Performance Recognition & Rewards
• Opportunity to work in a global and inclusive work environment

Important Note

• Minimum 10 Months of International Voice Experience is mandatory.
• Candidates without relevant International Voice Process experience will not be considered.
• Excellent communication skills are essential for this role.
• Immediate joiners only.