Branch Operations Service Manager

SkillLabs; Delhi; Presencial; INR 420 000 - 550 000; Tempo integral

Resumo da oferta

SkillLabs in Delhi is seeking a skilled Cash and Receivables Executive with 2-4 years' experience in financial services. You will manage walk-in customers, handle cash collection, and maintain accurate records.

Responsibilities include loan closure updates, bank reconciliation, liaison with RTO and other departments, and ensuring compliance with processes. The role involves coordinating with brokers for sale of repossessed vehicles and supporting branch targets.

Qualificações

• 2-4 years experience in Financial Services/Banking or related sectors.
• Proven ability to manage walk-in customers and resolve queries.
• Practical understanding of cash collections and accurate record maintenance.

Responsabilidades

• Walk-in Customer management & query resolution
• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & coordination for sale of repossessed vehicles
• Monthly audit of receipts updated and received from collection team
• Liaison with Legal/Repayment/Admin/Customer Service/Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for PI & Charges collection for the branch
• Cross sale of Insurance & Lead generation
• Conduct Service Camps at Branch & Non-Branch locations

Conhecimentos

Cash handling

Customer service

Record keeping

Bank reconciliation

Coordination with departments

Descrição da oferta de emprego

• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for:
• PI & Charges collection for the branch
• Cross sale of Insurance & Lead generation
• Conduct Service Camps at Branch & Non-Branch locations
  

Roles and Responsibilities :-

• Walk-in Customer management & query resolution
• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for:
  • PI & Charges collection for the branch
  • Cross sale of Insurance & Lead generation
  • Conduct Service Camps at Branch & Non-Branch locations
    

Experience :-

Minimum 2 to 4 years of experience, preferably in Financial Services/Banking/FMCG/NBFC