Branch Operations & Service Manager

SkillLabs; Angul; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

SkillLabs is seeking a collections/finance professional in Odisha to manage walk-in customer interactions, cash collection, and accurate record maintenance. You will update loan closures, reconcile bank items, and coordinate license renewals with local authorities.

You will ensure compliance with processes, drive target achievement for charges collection, cross-sell insurance, and support service camps at branch and non-branch locations.

Qualifikationen

• Minimum 2 to 4 years of experience, preferably in Financial Services/Banking/FMCG/NBFC.

Aufgaben

• Walk-in Customer management & query resolution
• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for: PI & Charges collection for the branch
• Cross sale of Insurance & Lead generation
• Conduct Service Camps at Branch & Non-Branch locations

Jobbeschreibung

• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for:
• PI & Charges collection for the branch
• Cross sale of Insurance & Lead generation
• Conduct Service Camps at Branch & Non-Branch locations
  

Roles and Responsibilities :-

• Walk-in Customer management & query resolution
• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for:
  • PI & Charges collection for the branch
  • Cross sale of Insurance & Lead generation
  • Conduct Service Camps at Branch & Non-Branch locations
    

Experience :-

Minimum 2 to 4 years of experience, preferably in Financial Services/Banking/FMCG/NBFC