Branch Operations Manager

SkillLabs; Gandhinagar; On-site; INR 350,000 - 500,000; Full time

Job summary

SkillLabs in Gandhinagar, India seeks a detail-oriented professional to manage walk-in customers, handle cash collection and loan closures, and ensure accuracy of records. The role involves reconciling bank items, coordinating with RTO/authorities for licenses, and updating core systems timely.

You will liaise with multiple departments to maintain compliance and pursue targets. Experience 2–4 years in financial services is preferred.

Qualifications

• Walk-in customer management and query resolution.
• Cash collection, deposition and maintenance of accurate records.
• Loan closure cases updation and closure.
• Reconciliation of bank accounts - open items.
• Coordination with RTO/local authorities for trade license renewal.
• Timely updation of receipts/RC to core systems and reconciliation.
• Empanelment of new brokers and coordination for sale of repossessed vehicles.
• Monthly audit of receipts updated and received from collection team.
• Liaison with Legal/Repayment/Admin/Customer Service/Collections.
• Record keeping and admin activities.
• Ensure 100% compliance of process and policies.
• Achieve targets for PI & charges collection, cross sale of insurance and lead generation.
• Conduct service camps at branch and non-branch locations.

Responsibilities

• Walk-in customer management & query resolution.
• Cash collection, deposition & maintenance of accurate records.
• Loan closure cases updation & closure.
• Reconciliation of bank account - open items.
• Coordination with RTO/local authorities for trade license renewal.
• Timely updation of receipts, RC to core systems & reconciliation.
• Empanelment of new brokers & coordination for sale of repossessed vehicles.
• Monthly audit of receipts updated and received from collection team.
• Liaison with various departments such as Legal/Repayment/Admin/Customer Service / Collections.
• Record keeping and admin activities.
• Ensure 100% compliance of process and policies.
• Ensure achievement of targets: PI & Charges collection, cross sale of Insurance & Lead generation.
• Conduct service camps at Branch & Non-Branch locations.

Skills

Walk-in customer handling

Cash collection

Bank reconciliation

Coordination with authorities

Record keeping

Achieving targets

Lead generation

Job description

• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for:
• PI & Charges collection for the branch
• Cross sale of Insurance & Lead generation
• Conduct Service Camps at Branch & Non-Branch locations
  

Roles and Responsibilities :-

• Walk-in Customer management & query resolution
• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for:
  • PI & Charges collection for the branch
  • Cross sale of Insurance & Lead generation
  • Conduct Service Camps at Branch & Non-Branch locations
    

Experience :-

Minimum 2 to 4 years of experience, preferably in Financial Services/Banking/FMCG/NBFC