Assistant Branch Manager-Inbound_Branch Banking-Service_Vijayawada

Kotak Mahindra Bank; NTR; On-site; INR 279,000 - 469,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure regulatory compliance, manage customer service processes, and maintain operational efficiency. The role requires strong leadership and a thorough understanding of banking operations to deliver exceptional customer experiences.

The incumbent will oversee day-to-day activities, ensure AML/KYC compliance, and handle cash operations within prescribed limits, aiming to optimize customer

Qualifications

• Experience in banking operations
• Strong leadership skills
• Understanding of regulatory and audit requirements
• AML and KYC knowledge
• Commitment to delivering excellent customer experiences

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: