Branch Operations Manager Rajamahendravaram Urban

CSB Bank; India; On-site; INR 450,000 - 650,000; Full time

Job summary

CSB Bank invites applications for a Branch Operations role focused on daily branch activities, cash and vault controls, and clearing operations. You will ensure KYC/AML compliance, accurate account openings with CKYC uploads, and maintain audit-ready records.

The role requires 3–9 years of branch ops experience, a graduate degree, and banking certifications such as JAIIB/CAIIB are preferred. You will work to enhance customer experience while cross-selling insurance and digital banking solutions.

Qualifications

• Graduate degree required; banking certifications preferred.
• JAIIB/CAIIB certifications preferred.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing branch customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer Deliverables and gold loan packets.

Skills

Branch operations

KYC/AML compliance

Customer service

Education

Graduate

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB