Branch Operations Manager

Easy Home Finance Limited; Dwarka; On-site; INR 350,000 - 520,000; Full time

Job summary

Easy Home Finance Limited invites applications for a Branch Operations and Compliance role in Delhi. The candidate will support regulatory compliance, ensure proper documentation, and coordinate with sales, credit, and operations to keep loan processing efficient.

Responsibilities include audit readiness, MIS reporting, and maintaining branch processes in line with NHB and internal standards.

Qualifications

• Graduate is mandatory.
• 2–4 years of operations experience in NBFC/HFC/BFSI.
• Prior branch operations or loan processing exposure preferred.
• Strong coordination and stakeholder management skills.

Responsibilities

• Ensure strict adherence to operational processes and login checklists.
• Monitor compliance with sanction and disbursement conditions for loan files.
• Coordinate with Branch Sales and Credit teams for smooth loan file movement.
• Act as central point of contact for branch operations support.
• Assist during audits (Concurrent, Statutory, NHB) and ensure document readiness.
• Maintain branch infrastructure and administrative compliance with NHB norms.
• Manage Branch Operations MIS and provide timely reports; track metrics.

Skills

Coordination with teams

Stakeholder management

Attention to detail

Documentation accuracy

Audit handling

Regulatory knowledge

HFC operations

Education

Graduate

Job description

To ensure efficient branch operations, regulatory compliance, and seamless coordination between sales, credit, and operations teams while maintaining high standards of documentation, audit readiness, and process adherence.

Key Responsibilities:

Process & Compliance Management

• Ensure strict adherence to all operational processes and login checklists at all times.
• Monitor compliance with sanction and disbursement conditions for all loan files.

Coordination & Workflow Management

• Coordinate effectively with Branch Sales and Credit teams to ensure smooth processing and timely movement of loan files.
• Act as a central point of contact for operational support within the branch.

Audit & Regulatory Support

• Assist the Location Operations Head during audits, including Concurrent, Statutory, and NHB audits.
• Ensure readiness of documents and processes for internal and external audits.

Branch Administration & Compliance

• Support the Location Operations Head in maintaining branch infrastructure and administrative compliance as per NHB and organizational norms.
• Ensure all regulatory and internal compliance standards are consistently met.

MIS & Reporting

• Manage and maintain Branch Operations MIS, ensuring accuracy and timely reporting.
• Track operational metrics and highlight gaps or risks proactively.

Regulatory Activities Execution

• Ensure timely and accurate execution of regulatory requirements such as CERSAI, CKYC, and other statutory reporting authorities.

Document Management & Custody

• Ensure safe storage and proper handling of all loan documents at the branch.
• Oversee timely and secure dispatch of documents to centralized vault storage with quality checks.
• Strong understanding of HFC operations and regulatory framework
• Knowledge of CERSAI, CKYC, and NHB compliance guidelines
• Attention to detail and documentation accuracy
• Audit handling and compliance orientation
• Strong coordination and stakeholder management skills
• Proficiency in MIS and reporting tools
• Graduate (Mandatory)

Preferred Experience:

• 2–4 years of experience in operations within NBFC/HFC/BFSI sector
• Prior experience in branch operations or loan processing preferred