Branch Operations Manager Alathur

CSB Bank; Palakkad; On-site; INR 240,000 - 480,000; Full time

Job summary

CSB Bank is seeking a branch operations professional to manage daily branch activities including cash handling, reconciliations, and customer servicing. The role emphasizes strict compliance with KYC/AML and RBI guidelines, with a focus on audit readiness and process improvement.

Ideal candidates have 3–9 years of branch ops experience and a graduate qualification, with banking certifications such as JAIIB/CAIIB preferred to enhance eligibility.

Qualifications

• Graduate with banking certifications preferred.
• 3–9 years of experience in branch operations.
• JAIIB/CAIIB certifications preferred.

Responsibilities

• Run daily branch operations including cash, vault, ATM, and reconciliations.
• Ensure KYC/AML compliance and RBI/audit norms in all activities.
• Serve branch customers and manage service requests efficiently.
• Cross-sell insurance/investments and promote digital banking.
• Train frontline staff on process updates and compliance.

Skills

Branch operations

KYC/AML compliance

Audit readiness

Customer service

Cash handling

Education

Graduate

JAIIB/CAIIB

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

• Experience: 3 to 9 years (branch ops)
• Qualifications: Graduate; Banking certifications preferred
• Certifications: Preferred - JAIIB/CAIIB