Branch Operations Manager

CSB Bank; Margao; On-site; INR 800,000 - 1,200,000; Full time

Job summary

CSB Bank invites an experienced Branch Operations Manager for its Guruvayoor branch to oversee daily operations and support sales initiatives. You will ensure regulatory compliance, streamline processes, and deliver exceptional customer service to drive growth.

The ideal candidate has 5+ years in branch operations or banking, strong leadership, analytical thinking, and the ability to meet tight deadlines in a fast-paced environment.

Qualifications

• 5+ years of experience in a similar banking role.
• Strong knowledge of branch operations and sales.
• Excellent communication and leadership abilities.
• Ability to work in a fast-paced environment and meet deadlines.
• Analytical and decisive with attention to detail.
• Experience with team development is an added advantage.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve targets and identify growth opportunities.
• Ensure operational efficiency and regulatory compliance.
• Provide excellent customer service and resolve complaints promptly.
• Analyze sales data and market trends to inform decisions.
• Collaborate with cross-functional teams to drive sales growth.

Skills

Branch operations

Sales management

Customer service

Leadership

Analytical skills

Problem solving

Job description

We are looking for a highly skilled and experienced Branch Operations Manager to manage our branch's daily operations and support sales efforts in Guruvayoor. The ideal candidate will have a strong background in operational efficiency, compliance, and customer service.

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.