Branch Operations Manager

CSB Bank; Tiruppur; On-site; INR 600,000 - 950,000; Full time

Job summary

CSB Bank is seeking a Branch Operations Manager for the Udumalaipettai branch to oversee daily cash, clearing, account opening, and service requests while ensuring KYC/AML, RBI and audit compliance.

The role requires 3 to 9 years of branch operations experience, a graduate degree, and banking certifications such as JAIIB/CAIIB, with a track record of improving service metrics and supporting audits.

Qualifications

• Graduate with banking certifications preferred.
• 3 to 9 years branch ops experience.
• Adherence to KYC/AML, RBI and audit norms.
• Experience in cash, vault, ATM, and reconciliations.
• Cross-sell insurance/investments and digital banking.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer Deliverables and gold loan packets.

Skills

Cash handling

KYC/AML

Audit readiness

Customer service

Team liaison

Education

Graduate

JAIIB/CAIIB

Job description

Branch Operations Manager | Udumalaipettai

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Experience Level Mid Level