Branch Operations Manager-BRANCH BANKING-Service

Kotak Mahindra Bank Ltd; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank Ltd invites a proactive Branch Operations Manager to oversee day-to-day branch operations, ensure regulatory and audit compliance, and drive exceptional customer experiences. The role requires strong leadership and deep knowledge of banking operations to improve efficiency and service.

The responsibilities include acquiring retail loan customers through DSAs, generating leads, ensuring KYC, coordinating with internal teams, maintaining partner relationships, tracking loan

Qualifications

• Leadership and team management experience in banking preferred.
• Strong customer-service orientation and problem-solving skills.
• Understanding of banking operations and compliance requirements.

Responsibilities

• Acquire new customers for retail loans through DSAs, connectors, and direct sourcing.
• Generate leads through market activities, referrals, and cold calling.
• Ensure proper documentation and adherence to KYC norms as per company guidelines.
• Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
• Maintain strong relationships with channel partners and ensure consistent business flow.
• Track and update the status of loan applications to customers and partners.
• Achieve monthly and quarterly sales targets as assigned.
• Provide excellent customer service and resolve queries promptly.

Skills

Leadership

Customer service

Sales

Education

Graduate

MBA

Job description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences

• Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
• Generate leads through market activities, referrals, and cold calling.
• Ensure proper documentation and adherence to KYC norms as per company guidelines.
• Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
• Maintain strong relationships with channel partners and ensure consistent business flow.
• Track and update the status of loan applications to customers and partners.
• Achieve monthly and quarterly sales targets as assigned.
• Provide excellent customer service and resolve queries promptly.

Graduate , MBA