Branch Manager-BRANCH BANKING-Branch Banking

Kotak Mahindra Bank Ltd; Chennai District; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager in Chennai to drive growth, lead a banking team, and ensure excellent service. You will manage cash and operations, build strong customer relationships, and implement sales strategies to meet targets.

Strong leadership and regulatory knowledge are essential, with willingness to relocate as needed. The role requires directing daily branch activities, mentoring staff, and representing the branch at local events while ensuring compliance with

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 5 years' experience in branch banking with at least 2 years in a managerial role.
• Strong leadership and interpersonal skills with the ability to mentor a team.
• Excellent customer service orientation and relationship-building with high-value customers.
• Proficiency in banking operations including cash handling and regulatory compliance.
• Analytical mindset to interpret data and drive business decisions.
• Knowledge of sales and marketing strategies for the banking sector.
• Ability to work independently and manage multiple priorities; willing to relocate.
• Excellent communication in English and Hindi.

Responsibilities

• Lead and manage the branch banking team, providing effective leadership and guidance.
• Drive business growth by acquiring new customers, especially high-value accounts.
• Ensure exceptional customer service and maintain strong relationships with existing customers.
• Oversee daily branch operations, including cash management, transaction processing, and customer queries.
• Implement and monitor sales and marketing strategies to achieve business targets.
• Conduct regular performance appraisals and provide feedback to team members.
• Maintain compliance with banking regulations and internal policies.
• Collaborate with other departments to ensure smooth inter-departmental coordination.
• Analyze branch performance metrics and identify areas for improvement.
• Represent the branch at external events and build relationships with local businesses and communities.

Skills

Leadership

Customer service

Sales & marketing

Regulatory compliance

Data analysis

Communication (English/Hindi)

Education

Bachelor's degree in Business Administration, Finance, or related field

Job description

As the Branch Manager, you will be responsible for the overall performance and success of the branch. Your key focus will be on driving business growth, managing relationships with high-value customers, and ensuring efficient branch operations. You will lead and motivate a team of banking professionals, providing guidance and support to enhance their skills and productivity.

• Lead and manage the branch banking team, providing effective leadership and guidance.
• Drive business growth by identifying and acquiring new customers, especially high-value accounts.
• Ensure exceptional customer service and maintain strong relationships with existing customers.
• Oversee daily branch operations, including cash management, transaction processing, and customer queries.
• Implement and monitor sales and marketing strategies to achieve business targets.
• Conduct regular performance appraisals and provide feedback to team members.
• Maintain compliance with banking regulations and ensure adherence to internal policies.
• Collaborate with other departments to ensure smooth inter-departmental coordination.
• Analyze branch performance metrics and identify areas for improvement.
• Represent the branch at external events and build relationships with local businesses and communities.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 5 years of experience in branch banking, with at least 2 years in a managerial role.
• Strong leadership and interpersonal skills, with the ability to motivate and mentor a team.
• Excellent customer service orientation and a track record of building customer relationships.
• Proficiency in banking operations, including cash handling, transaction processing, and regulatory compliance.
• Analytical skills to interpret data and make informed business decisions.
• Good knowledge of sales and marketing strategies, preferably in the banking industry.
• Ability to work independently and manage multiple priorities effectively.
• Excellent communication skills, both verbal and written, in English and Hindi.
• Willingness to relocate to the branch location as required.