Branch Operations Manager-BRANCH BANKING-Branch Banking

Kotak Mahindra Bank Ltd; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Kotak Mahindra Bank Ltd in Pune seeks a Branch Operations Manager (M3) to lead day-to-day branch activities and ensure strict adherence to processes, audits, and regulations. You will oversee customer service workflows and staff performance.

The role requires 3+ years of banking experience, an MBA/Graduate degree, and a strong focus on customer service and front-office leadership within a retail banking environment.

Qualifications

• MBA or graduate degree.
• Minimum work experience of 3 years.
• Thorough understanding of banking.
• Customer service orientation.
• Ability to manage and motivate front office staff.

Responsibilities

• Oversee day-to-day operations of the branch.
• Ensure strict adherence to prescribed processes, audit and regulatory requirements.
• Timely authorization and checking SO/SDO/RO input for customer transactions.
• Manage branch lobby and customer queue.
• Handle cash management, including FX and TC, within branch limits.
• Manage customer complaints and ensure resolution within TAT.
• Ensure AML & KYC compliance of account opening forms submitted to CPC/RPC.

Skills

Customer service orientation

People management

Regulatory compliance

Education

MBA/Graduate

Job description

Job Name: Branch Operations Manager

Grade: M3 (Manager)

JOB Role:

• Responsible for management of day-to-day operations of the branch.
• Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
• Timely authorization and checking SO/SDO/RO system input for customer transaction / service request.
• Branch Lobby and customer Queue management.
• Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
• Customer complains management and ensuring resolution of all complaints within TAT.
• Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

Job Requirement:

• MBA/Graduate
• Minimum work exp. – 3 years
• Thorough overall understanding of banking
• Customer service orientation
• Ability to manage and motivate front office staff.