Branch Operations Manager-BRANCH BANKING-Service

Kotak Mahindra Bank Ltd; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive Branch Operations Manager to oversee daily branch operations, ensure regulatory compliance, and drive customer service excellence. The role demands strong leadership and deep knowledge of banking processes to maintain efficiency and regulatory adherence.

The position focuses on acquiring customers for retail loans, coordinating with internal teams, and achieving sales targets while delivering exceptional service at the branch level.

Qualifications

• Experience in banking branch operations and customer service management.
• Strong understanding of regulatory and audit requirements in banking.

Responsibilities

• Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
• Generate leads through market activities, referrals, and cold calling.
• Ensure proper documentation and adherence to KYC norms as per company guidelines.
• Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
• Maintain strong relationships with channel partners and ensure consistent business flow.
• Track and update the status of loan applications to customers and partners.
• Achieve monthly and quarterly sales targets as assigned.
• Provide excellent customer service and resolve queries promptly.

Skills

Leadership

Banking operations

Regulatory compliance

KYC norms

Customer service

Loan processing

Sales target achievement

Job description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences

• Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
• Generate leads through market activities, referrals, and cold calling.
• Ensure proper documentation and adherence to KYC norms as per company guidelines.
• Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
• Maintain strong relationships with channel partners and ensure consistent business flow.
• Track and update the status of loan applications to customers and partners.
• Achieve monthly and quarterly sales targets as assigned.
• Provide excellent customer service and resolve queries promptly.